Excis is a global IT Service Provider based in the UK and has local entities in 40 countries around the world (www.excis.com).
Currently we are looking for a Desktop Support Engineer in Diegem, Belgium.
Desktop Support Engineer will provide Desktop Support Services to Client, using a team staffed and managed by Desktop Support Engineer at in-scope Customer locations. End User Computing Services will be provided for the in scope components at the in scope locations. Level 2 deskside software support for in-scope software as documented in SMTD
1. OEM vendor co-ordination
2. Warranty and non-warranty break/fix hardware repair (including printer support)
3. Limited Smart Hands support where resolutions cannot be made remotely
4. Installs, Moves, Adds, Changes and Disposal (“IMACD”) activity
5. Customer Hardware Loaner Pool at onsite staffed location
6. Basic IP (internet protocol) phones troubleshooting at onsite staffed locations
IT Personnel will work on Tickets assigned to them through the Client approved ITSM toolset. Technicians will manage the problem through resolution, according to the
level assigned to the Ticket, and perform repairs, upgrades, and restores to the workstation as defined in SLAs.
Desktop Support (IMACD;Deskside; OEM Vendor Coordination; Non-Warranty Break/Fix)
Hours of Coverage
Local country Normal Business Hours of 8:30 a.m. to 5:30 p.m. local time from Monday to Friday unless the in- country working Business Hours and Business Days are different (inclusive), excluding public holidays as published by the local country government.
2+ years of experience in Desktop Support
A very strong MS Windows and MS Office knowledge, from a support perspective
Good Mac knowledge is a plus
Ability to troubleshoot issues with workstations and network using good deductive reasoning skills
Good network understanding allowing to solve client-side issues, or document broader issues
Good understanding of Active Directory as a tool to provision access to folders
Languages: English and French
What we offer?
Full time opportunity
Possibility to work in a multinational company
We are waiting for your resume!