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Analyst IT Support

Do you want to shape a sustainable future ?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

Click here to explore our world and the heart of our operations.

Analyst IT Support

Hydro Rolling is a leading manufacturer of advanced rolled aluminium products. Built on more than 100 years of experience, our success relies on a strong network of European rolling mills in Germany and Norway employing around 4,000 people that serves the automotive, building, packaging and can, printing and e-mobility markets, among others.

Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 34,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

ROLE PURPOSE:

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.

As IT professional of Hydro Shared Services, the IT Analyst serves as Shared Services’ interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.

RESPONSIBILITIES:

For systems that are either location specific or centrally managed & shared:

  • Acting as Location representative of Hydro Shared Services IT professionals towards location Business Customers for any such computer systems
  • Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
  • Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
  • Taking active part in incident resolution flow through a series of actions
  • Working with global support teams to resolve both IT infrastructure and Application related issues
  • Taking part in IT systems change management flow
  • Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
  • Replacing parts as required and maintaining user accounts within the locally supported Applications
  • Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications
  • Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
  • Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
  • Maintaining the location specific part of the Active Directory
  • Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
  • REQUIREMENTS:

  • Fluency both in the native language of supported location(s) and in English is a must
  • Min. 5 years’ work experience on the field of IT Infrastructure
  • Exposure to and understanding of a manufacturing environment is preferred
  • IT Technician qualification is a must; IT Engineer or equivalent is preferred
  • ITIL Certification is preferred
  • Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum
  • Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; windows 10, etc.)
  • PRINCE2 knowledge/certification is preferred
  • Experience in basic Vendor management processes is preferred
  • If you have any questions, please contact: 

    Recruiter
    Dora Keszi
    Email: dora.keszi@hydro.com
    Phone: +36 30 420 6312

    Analyst IT Support

    Hydro, Lichtervelde
    Categorieën: 
    IT Support, ICT
    Opleidingsniveau: 
    Master