Under the general direction of EMEA Artwork System/Process Expert, the incumbent will support the EMEA printed artwork process and Artwork Workflow Management system utilization to contribute to an effective and efficient artwork process, to support business goals of maximum compliance (no recalls), high Right First Time and a fast delivery turnaround. While doing that, this role will collaborate with, and provide process/system guidance, to Artwork Centers, Regulatory Affairs, Pack Sites and Print Suppliers. The role will be trained in the AMSBlue Artwork Management system to perform various System Administrator tasks in AMS Blue as designated by the EMEA Artwork System Expert. The incumbent will provide direct systems support to AMS Blue system users in response to their queries that arrive in the daily Regional Support Inbox, in an effort to resolve system related issues as well as business process questions. Resource will work with IT in escalation of IT system issues towards resolution as necessary. As required, this role may also work directly in AMS Blue and with the users on any relevant reference/guidance documents related to artwork and provide oversight to artwork workflow query clarification, as necessary, to ensure right-first-time (RFT) and timely execution. The resource will also have responsibilities to liaise with the external Artwork Center in managing daily prioritization of urgent artwork creation jobs and status updates, and in follow-up on prioritized artwork completions to ensure timelines are met. Furthermore, the quick learning curve and some background knowledge of artwork will be needed as well to get our new colleague up to speed quickly.
Education: Bachelor - Required experience and skills: junior profile is possible, but it would be an asset to have some background in pharmaceutical labeling or in packaging design development - A decent knowledge of English and Dutch is a must (both written and spoken). - Analytical and process minded with a short learning curve to learn the artwork system and business processes. - Demonstrates strong leadership and problem-solving skills. Is able to work independently to gather relevant facts and distill information. - Willing to travel to the Netherlands & UK (1or 2 times/quarter)- Has the ability to acquire cooperation with others and provides significant contributions as a member of a team. - Strong organizational skills. - The ability to be flexible and handle multiple tasks well under pressure. - Demonstrates strong attention to detail. - Process-oriented. Familiarity with supply chain and change control processes that cuts across various functions. - Familiarity with GMP requirements and working in a highly regulated industry = plus - Experiences such as the following are differentiators: business processes relevant to printed packaging component artworks design, graphics design, workflow management system utilization, business process mapping, Standard Operating Procedure (SOP) development and implementation, previous system support role to a wide user base, change control management.