Customer Service Engineer Benelux
About this position:
Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Responsible for on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical Instrument product line in the Benelux. Provides pre and post-sales support for the Benelux managed territory.
Works independently to achieve agreed goals. Reviews status with managers and mentors on a regular basis.
KEY PERFORMANCE INDICATORS:
Customer and Supplier Communication
Communication with customers on a daily basis to support installations, regular maintenance and performance and also resolving issues with our instrumentation and peripherals
Communicate with peers, back office and other avenues of support required to meet customer demands and requirements. Ensuring that there are daily updates and regular attendance to planned meetings