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Business Analyst

Business Analyst (7393, L5)

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business Analyst based in Brussels.

Role Responsibility

Description of tasks:
* Analysis of Business requirements
* Business model analysis
* Business process analysis and modelling
* Mapping of business processes to existing IMI functionality
* Collaboration with policy officers, external actors and stakeholders
* Delivering presentations on IMI capabilities
* Ensuring quality of deliverables and software releases
* Drafting Assistance in Project documents
* Functional requirements and business cases analysis
* Risk analysis
* Writing User Stories (Agile methodology)
* Acting as Product Owner / supporting product owner (Agile methodology)


Agile, PM2.

The Ideal Candidate

Knowledge and Skills:
* Level of education corresponding to Level 6 of the European Qualifications Framework (which typically corresponds to a bachelor's level or 3 years of higher education).
* Good knowledge of information systems matters
* Good knowledge of large organisation administrative business processes
* Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model etc.)
* Good knowledge of BPMN, UML or other with equivalent value
* Strong capacity in preparing and writing business analysis
* Capability to write clear and structured end-user, business and technical documents.
* Capability to speak to business and technical audiences
* Strong capacity to give high level presentations
* Ability to apply high quality standards
* Ability to participate in multi-lingual meetings, excellent communicator
* Capability of working in an international/ multicultural environment.
* Experience with Agile methodologies is an asset
* Experience with pan-European projects is an asset

Specific expertise

Good experience in Business Process Analysis.


* The consultants have to be fluent in English.

* Documents will be written in English.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world's largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people's lives and to your community and country.

As a business which delivers "front-line" public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies
Salary Excellent Salary + Corporate Benefits
Frequency Monthly
Job Reference B019/DIGIT/5633
Contract Type Permanent
Closing Date 11 October, 2019
Job Category IT Professionals
Location Brussels, Belgium
Date posted 09 October, 2019

Business Analyst

Serco, Bruxelles
Type de contrat: 
Contrat fixe, durée indéterminée
Business Analyst
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