Wifi Engineer (Secret Level/EU Security Clearance)
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ's a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
For one of our prestigious customer we are looking for: Wifi Engineer
Under the direction of the Internal CIS Cell Head, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services to internal NCI Agency customers, in particular for the Wifi and VPN services. The Wifi Engineer will play a key role in the Internal CIS team of NSII to deliver Wifi services to NSII's customers. The Wifi Engineer will utilize his or her expertise and experience to manage (at a later stage design and develop) Wifi Networks and its components. The Wifi Engineer will also be responsible for the creation of necessary manuals and support documents (CONOPS, Wifi SOP). In more detail the said duties consist of:
-Day to day management of the Internal IT services as part of the Internal CIS team;
-Focusing on Services delivered through Internal IT Projects and initiatives, in particular Wifi implementations and VPN setup
oManage / Maintain (design and develop) Wifi Networks within NCIA locations
Responsible for error detection, analysis, and timely intervention regarding all configuration functions
Provide performance monitoring, tuning, and capacity planning
oApply field experience to build a cohesive, consistent, standardized Wifi architecture solution
Document, build, and execute test plans to qualify vendor solutions
Develop evaluation criteria and scoring, and perform integration testing of network elements.
-Advising and assisting the Internal CIS Cell Head on ECP's (CCP's) for representation at the Communication and Network Change Advisory Board to NCIAs CIS -Configuration and Control Board;
-Responsible for maintaining service-related documentation, e.g., Standard Operating Procedures (SOPs) for aspects such as maintenance, supply, and training;
-Contribution for the preparation of contingency plans and recovery procedures;
-Contribute proactively to new service development;
-Work closely with the Project Managers and across Agency Service Lines to ensure the customer is provided with a seamless transition into service;
-Strive to achieve consistent customer satisfaction ratings and respond appropriately to customer feedback in areas for improvement;
-Provide support to the Internal CIS Cell Head and chain of command as required;
-Any other appropriate duties which may apply.
The Ideal Candidate
-A Master of Science (MSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience;
-Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 4 years post related experience;
-Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;
-Minimum 4 years' experience of leading a team of technical engineers;
-Minimum 4 years' experience with and in-depth knowledge of Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on Alcatel-Lucent/ NOKIA Service and Service Access Routers (SR/SAR) and Cisco routers and switches;
-Experience in working in an SLA / SOP driven IT organisation;
-Minimum 5+ years of experience as a technical engineer in the Wireless Communications Industry in IEEE 802.11 standards
-Intermediate knowledge in optical transport systems
-Intermediate knowledge in authentication technologies
-Fundamental knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc.), MPLS and routing protocols such as OSPF, BGP4
-Knowledge of and experience with test plan creation, utilization, and results reporting for systems testing ITILv3 certified at foundation level;
-The incumbent must have a minimum of three years of CIS engineering experience and 5 years of experience in the management of CIS systems either as a service manage;
Desirable Experience and Education:
ITIL v3 certified in Service Operations;
-Demonstrable evidence in maintaining knowledge of advances in Information Technology;
-Proven success as an operational and technical team lead;
-Familiarity with military telecommunications and information systems;
-Prior experience of working in an international environment;
-Knowledge of Customer political ambition and organizational structure.
Full details on application - Relocation assistance provided, if applicable.
Please note that this position is also open to freelancers (independent contractors).
About the Company
Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.
What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Serco European Agencies
Salary Salary information available upon application.
Job Reference B018/NO/New/3237
Contract Type Fixed term / PAYE
Closing Date No Expiry Date
Job Category IT Professionals
Location Mons, Belgium
Date posted 15 November, 2018
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