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Technology Service Analyst

My client is one of the major actor in the banking industry. They're located in the centre of Brussels. They would like to expand their IT team. The Technology Service Analyst will support the end users with the IT-related issues and lead the local End User Support Team.

RESPONSIBILITIES

  • Lead End-User Support Team to ensure professionalism & responsiveness
  • Oversee & work together with the Central Helpdesk to ensure quality of service
  • Participate actively in incident resolution where the infrastructure is impacted
  • Establish & document policies & procedures
  • Follow-up the delivery of IT infrastructures projects
  • Understand cost structure & make proposals for improvement
  • PROFILE

  • 5+ years of experience in IT
  • English mandatory + French and/or Dutch
  • Strong experience in end user support
  • Work outside of business hours
  • Be ready to travel (5%)
  • Desktop computing, voice & video
  • Analytical skills & problem solving attitude
  • Experience managing / leading teams
  • JOB OFFER

    My client offers you a 5 months contract in Brussels.

    If this job is not for you, you can contact me about your likes & expectations. And if you know anybody who might be interested by my services, then I thank you in advance for sharing my contact details.

    Technology Service Analyst

    Gentis Recruitment, Brussels
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