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Technical Analyst - Truck Monitoring Center

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization. 

This is us, your new colleagues

The Monitoring Center resides within the Volvo Trucks service market & retail organization and stands for a creative development hub of aftermarket services related to Remote Diagnostics and Big Data analytics, close to our customers. Perceived by many as a scale-up within the Services area, we nurture empowerment and enthusiasm as key ingredients for building customer success.

Do you just love to…

Our goal is to deliver world-class vehicle uptime through connectivity and analytics.

  • You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights. 

  • You analyze data and based on remote diagnostics, communicate corrective actions to dealers, markets and customers. 

  • You prevent and predict vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.

  • You give regular feedback on the supported components towards quality and R&D organizations

  • Are you the one?

  • You have a deep technical background and a good understanding of contemporary trends in Connectivity, Telematics, Driver-Vehicle and Customer-Vehicle Interfaces.

  • You master applications as: SEWS, PHV, Configurator, Features Online, LDA, TechTool & Impact… SQL, Python, Qlik, are seen as an asset

  • You have a great interest in automotive technologies and connected services.

  • You are capable of making abstract interpretations of technical problems remotely.

  • You have good collaboration, communication and facilitation skills.

  • You are an enthusiastic team player with a can-do, start-up mentality.

  • You have a natural feel for continuous learning and personal involvement.

  • A perfect match

  • The opportunity to work in global and dynamic organization with highly skilled colleagues

  • A working environment that truly believes in customer success, trust, passion, performance and change

  • Regular opportunities for training and education to develop yourself continuously

  • Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing

  • A competitive payment based on your experience & competences that will develop depending on your input and performance

  • Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more

  • Let’s do this!

    Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions for trucks, boats, buses, machines... then this is your moment!

     

    Technical Analyst - Truck Monitoring Center

    Volvo Construction Equipment, Ghent
    Contract type: 
    Home working
    Degree level: 
    Master