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System Engineer (M/F)

System Engineer (M/F)

Belgium, Brussels , Brussels

Digital and IT

Global Business Support

COM00001086 Requisition #

Operating under the managerial authority of Global Business Support (GBS), ENGIE Information and Technologies (ENGIE IT) is ENGIE's information systems nerve centre.

We produce IT services for the Group's Business Units and functional lines in the following areas:

- IT infrastructure: networks, work environment, data centres, security, communication, etc.;

- research, development and application maintenance;

- advice on organising and managing business projects with a strong IT dimension.

ENGIE IT draws on its competencies and expertise to benefit the Group's businesses. We support their transformation by offering competitive services with high added value.

We anticipate market developments and ENGIE's digital challenges, tailor our offer accordingly and act as an IT innovation incubator for the Group's businesses.

In connection with the implementation of the industrial plan to develop shared service centres (SSCs) in France and Belgium, ENGIE IT SSC is looking for a:

Team Leader System Engineers (m/f)

Position based in Brussels (Belgium)

Team leader - Follow-the-sun support level 2 at EngieIT

Mission: IT Operations Manager, based in Brussels, responsible of Cloud Service and of RUN/delivery team - Team leader of a 14+ system engineers team in charge of level 2 follow-the-sun support for 130 000+ users worldwide

· Team animation & organization on daily basis (14+ people, spread over 3 sites worldwide)

· Reporting / analysis to Engie It and Engie Corp management (weekly, monthly, quarterly)

· Productivity improvements

· Process follow-up and improvements (to meet and improve SLAs)

· Problem management in order to decrease incident rates

· Interact with other support teams leaders (level 1 & level 3), Services leaders (SDM), Expert team, Architect team

· Escalation point for local IT managers and end-users

· Crisis management

Skills

· team leading capacities

· customer orientated (worldwide local IT managers)

· focused on improvements

· crisis management

· customer orientated (worldwide local IT managers)

· technical background

· technical understanding of supported services

· ITIL experience

Languages : english, french, flemish

Technical environment supported by the Follow-the-Sun team : Office365 (Exchange-on-line, Skype, Yammer, Sharepoint-on-line, licensing), Okta, Active Directory, Zscaler, Dns, O365 Provisionning tool (PEO provisioning engine), skype-visio interoperability

Ticketing tool : ServiceNow cristal & RISE, > 2500 tickets / month

10 years experience in IT Operation Management

Readiness to travel

System Engineer(s) at EngieIT

Mission: level 2 support system engineer

· Fix technical issues for worldwide customers in a time-constraints environnement (SLAs)

· Problem analysis in a technical complex environnement

· Meet time-to-repair contraints (SLAs)

· IT technical orientated: ability to learn new technical topics

· Team spirit, knowledge sharing

· Stress resistant

· Ability to document processes (ITIL environment)

Languages : english, french, flemish

Technical skills : Office365 (Exchange-on-line, Skype, Yammer, Sharepoint-on-line, licensing), Okta, Active Directory, Zscaler, Dns, O365 Provisionning Engine (PEO),

Other skills: Customer orientated (Local IT managers), ServiceNow/RISE ticketing tool (or experience with any ticketing tool)

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System Engineer (M/F)

ENGIE, Brussels
Employment type: 
Permanent contract, Temporary fixed-term contract
Targeted title(s): 
Software Engineer, System Engineer, Engineering
Career level: 
Senior