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Support Analyst

Description

About Cognizant

We help organizations engage people and uncover insight from data to shape the products, services and experiences they offer.
We work with the world’s leading organizations to provide collaborative solutions to their business and IT challenges with innovative ideas that are embraced by their customers. More than 5,300 professionals around the world leverage deep industry knowledge across 15 verticals including: banking and financial services, healthcare, retail, consumer goods and insurance to deliver robust digital solutions in key areas of client growth.
More information? Please visit https://www.cognizant.com/
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

Job Description 
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
Incident management:

  • Act as first line of support
  • End to end incident management
  • Redact Knowledgebase article for future incident resolution
  • Monitoring Application health 
  • Problem management:

  • Proactive and reactive problem management
  • Create and manage problem tickets
  • Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)
  • Change management:
  • Create, manage change requests

  • Follow up on change activities
  • Perform change activities as needed (IQ/OQ tests)
  • Application Operations & Lifecycle Management:

  • Manage application patching (installation, coordination with product vendor)
  • Create installation procedures as appropriate
  • Create and manage asset information in CMDB
  • Manage application accesses (create/modify/disable)
  • Create/update service desk guide
  • Create/update configuration guide
  • Life Sciences industry knowledge 

  • Good understanding of GxP 
  • Ability to manage the business users and work with offshore team 
  • Duration: 1- 3 years
  • Designation: SA/M level 
  • French mandatory
  • Support Analyst

    Cognizant, Brussels