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"Specialist

", "ActualValueFromSolar": null, "VerityZone": "formtext30"}, {"QuestionType": "textarea", "QuestionName": "About Us", "AnswerValue": "GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

"ActualValueFromSolar": null, "VerityZone": "formtext16"}, {"QuestionType": "multi-select", "QuestionName": "Country", "AnswerValue": "Belgium ", "ActualValueFromSolar": null, "VerityZone": "formtext22"}, {"QuestionType": "text", "QuestionName": "Postal Code", "AnswerValue": "1831", "ActualValueFromSolar": null, "VerityZone": "formtext49"}, {"QuestionType": "textarea", "QuestionName": "Role Summary/Purpose", "AnswerValue": "This Service Center Specialist serves as the primary contact between the customer and GEHC Service Support. Service Center specialists are the face of GE Healthcare to our highly valued customers.", "ActualValueFromSolar": null, "VerityZone": "formtext27"}, {"QuestionType": "textarea", "QuestionName": "Essential Responsibilities", "AnswerValue": " * Take incoming calls from customers and log the problem in the service database * Corrective maintenance planning * Preventive maintenance and field modification planning * Identify our contractual commitments and ensure accurate use of remote support * Ensure accurate use of Field Engineer's diary and the Escalation Process * Take incoming calls from Field Engineers related to dispatching * Enter all comments and agree on an action plan with remote support and field engineers * Offer suggestions on possible solutions * Assign Field Engineers listed in the system preferred list * When preferred FE is not available, use the training records and maps to find a suitable resource * Accept change and ensure adherence of the other Service Center specialists to the agreed schedule, while maintaining a positive mindset within the team * Support Service Center Initiatives to increase customer satisfaction

* Associate degree or equivalent work experience * Prior demonstrated experience working in a Customer service role * Very good knowledge of Dutch, French and English ", "ActualValueFromSolar": null, "VerityZone": "formtext29"}, {"QuestionType": "textarea", "QuestionName": "Desired Characteristics", "AnswerValue": " * Demonstrated understanding of the product area as it relates to the customer segment * Demonstrated analytical thinking and problem solving ability * Ability to think clearly and quickly and empathize in high-pressure clinical situations * Tenacity and creativity in handling customer issues

"Specialist

GE Benelux, Belgium
Employment type: 
Permanent
Targeted title(s): 
Consultant, Software Engineer, IT Engineer, Industry
Required degree level: 
Master