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Senior Support Engineer

* You will never get bored! We move fast like a "start-up" but have the benefits of a billion euro company. * A company culture that encourages individual development and team-work. * Have an idea? A suggestion? A new way of doing something? The founders are still very present in the company and are very accessible. We all are. There is always room for good ideas. Entrepreneurialism is valued. * Decisive actions. We don't like to wait. It's in our DNA to move forward. So it only makes sense that we don't jam the company with lots of layers. We make things happen. Quickly. * Bonuses such as lunch meal card, pension plan, eco vouchers and more. * Gent. A pretty cool city to live and work. Want to join us? We would like to meet you! We kindly ask you to complete the form and attachments in English. Pre-employment screening of all external candidates is part of the selection process. Belgium, Ghent

As part of Employee & Engineering Support team Support Engineer role is focused on delivering technical support (face-to-face & via remote tools) to internal TomTom employees - primarily those based in Europe as well as ad-hoc involvement in projects and internal initiatives. We are seeking someone who will bring both technical and customer service skills at a senior level. Sound interesting so far? Here is a little taste of your challenge: * Provide local IT support to TomTom employees based in our Gent office and in EMEA regions. * Prepare IT equipment for new hires * IT-related trouble shooting mainly for Windows users, but also Linux and Mac users * Preparing and distributing of personal computers * Supporting employee services such as printers and phones * Assist in a roll out of new projects

* Fluent in English (written and verbally) * Minimum 2 years recent experience in a technical support role - delivering face-to-face support * Able to manage complex or escalated support issues * Experience in supporting all three platforms: Windows, Linux (Ubuntu) and Mac OSX * Understanding of Active Directory and able to complete standard account maintenance. * Working knowledge of Exchange & Outlook * Working knowledge of networks (LAN/WAN) * Technical education in IT (Degree or Certification) * Being stress resistant * Engages with customers via face-to-face support or remotely (phone, email, chat). * Communication skills in adapting to a range of customers and situations. * Flexible, professional, pragmatic and hands on mentality to serve our customers. A nice addition would be: * Knowledge of System Center / SCCM * Experienced in working in an international environment * Experience in supporting Windows 7 and 10 * Experience in using and supporting communication tools as Microsoft Outlook and Skype for Business * Knowledge of Office 365

Senior Support Engineer

TomTom, Ghent
Employment type: 
Permanent
Targeted title(s): 
Support Engineer, IT Engineer
Required degree level: 
Master
Years of experience: 
1-2 years
Career level: 
Experienced (non-manager)