Skip to main content

Senior IT Service Specialist

JOIN THE GLOBAL AVIATION IT TEAM ATTHE HEART OF DHL. TOGETHER WE WILL IMPROVE THE LIVES OF OUR CUSTOMERS

Would you like a leadership role atthe world's most international company?

A company that pioneered cross-border express delivery in 1969 and is nowactive in more than 220 countries and territories worldwide. Do you want to bepart of a company that connects people worldwide? Making the lives of peoplebetter, everywhere.

DHL Express is seeking a  Senior IT Service Specialist for itsoffice in Diegem, Belgium. As a Senior IT Service Specialist your role will bemaintaining Service Level Management, creating and actively following up onreporting, setting-up Problem Management process in close cooperation with theIT Service Manager.

YOUR TASKS

  • Conduct meetings with customer representatives to turn service requirements into business processes, improve existing services or new services. This requires system analysis to understand the needs, an in depth knowledge of service management processes and systems
  • Maintain a positive, proactive and clear communication with GAIT, GNOP, Helpdesks and ITS
  • Present proposals on cross domain process improvements
  • Resolve conflicts between Business Application Changes and Infrastructure Changes
  • Assist with creating the awareness material to clients/users to explain the importance of a structured change management process
  • Provide leadership and guidance in Services related domains
  • Monitor the performance and effectiveness of Service Level Management
  • Represent Service Department outside, when delegated
  • Drive change requestors to deliver good quality change by challenging provided information, testing, back-out plan etc.
  • Have regular review and feedback sessions with the team members to follow up on approvals, information and feedback for all service related domains, such as Changes, Asset and Configuration Management
  • Work with stakeholders to clarify report requirements
  • Manage workload of assigned Services team members
  • Propose and implement improvements to Services Procedures
  • Review and approve RFCs in required time and quality
  • Create and maintain Configuration items, Business Services, SLA contracts, Service Levels and Schedules in required time and quality
  • Define, establish and perform CMDB verifications to discover CMDB data discrepancies
  • Define and provide regular or ad-hoc reports in line with the requirements
  • Assist in defining processes and work instructions
  • Assist in definition of Configuration Management Standards and Guidelines
  • Create, maintain Service Request Forms
  • Supervision and training of less experienced colleagues
  • YOUR PROFILE

  • 5 years of experience and understanding of Service Management and particular with Change, Configuration and Service Level Management
  • Knowledge and understanding of ITIL processes
  • Expert on Global Service Now
  • Strong knowledge of international standards for software asset management
  • Strong at Teamwork and Leadership
  • Working knowledge of desktop software
  • Attention to detail andprocess orientation
  • Analytic thinker
  • Strong Cross Functional and Inter-Disciplinary awareness
  • Strong at Customer focus
  • Strong at influencing and persuading
  • Experience working in large global corporate company
  • Good knowledge of geographical structure DP DHL organization and it's liaise with GAIT
  • ITIL Certification or business-related experience
  • Fluency in English and Dutch is mandatory
  • OUR OFFER

  • A competitive salary with extra-legal benefits
  • A challenging position in an international and dynamic environment with an informal atmosphere
  • Career development opportunities in accordance with your expertise and commitment
  • Great culture and colleagues
  • Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application!

    Senior IT Service Specialist

    DHL, Machelen
    Categories: 
    Developer
    Career level: 
    Senior
    Apply before: