Are you looking for the next challenge in the Salesforce/CRM environment and would like to play an active role in optimizing the customer experience? Then you've come to the right place - as our future Salesforce Project Manager (m/f/d).
In this role, you will work in an international and agile team on the rollout of the Salesforce platform, manage further developments of the global Salesforce CRM landscape and play a key role in analyzing our customer data and the resulting optimization of the customer journey. In addition, we will deepen your knowledge and introduce you step by step to successful stakeholder management.
The vacancy is permanent and available in full-time.
The place of work is at our HQ of KWS SAAT SE & Co. KGaA at the location Einbeck, Southern Lower Saxony.
Your New Tasks:
Further development and rollout of functions within the global Salesforce platform (Sales Cloud, Marketing Cloud and Commerce Cloud).
Design and management of the customer journey, the CRM core business processes and implementation of the processes in Salesforce-based IT solutions
Development of system optimizations and innovation proposals
Conduct CRM & marketing analysis to establish best practices, increase user adoption and improve data quality
Conducting trainings and providing guidance to the international community
Provide segmentation for specific interaction with selected customer groups
Analyze patterns for cross-selling and upselling across business units and markets
Perform marketing analysis to optimize the impact of communications and campaigns
Academic degree in marketing, analytics, business informatics, business administration or a comparable qualification
first experience in project management; desirable: experience in agile project management such as Scrum, Kanban, etc.
very good user skills in dealing with CRM solutions; preferably in Salesforce Cloud (Sales Cloud, Marketing Cloud, Commerce Cloud) projects
first experience in the field of CRM and marketing analytics is an advantage
very good communication skills with different target groups
excellent customer and service orientation
desire and willingness to familiarize yourself with the field of life sciences - agriculture
fluent English skills (written and spoken)
As a family-run company, we live with the values of closeness, reliability, vision and independence - a culture which is also lived in practice, e.g. through an open and friendly working atmosphere.
Freely following the motto: "Make yourself grow!" we promote individual professional and personal development.
As a basis, we offer excellent working conditions on site (ergonomic workstations, modern office equipment, air conditioning, state-of-the-art IT equipment...), a fully subsidized canteen and sufficient free parking spaces on site.
We create the appropriate framework conditions for you: flexible working, the option of mobile working by arrangement, hours, Christmas and vacation pay, childcare allowance, capital-forming benefits, Job Rad
Have we aroused your interest?