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Regional IT Infrastructure Director - GSC & NSC Europe

Job Description

REPORTING TO: Regional IT Infrastructure Business Leader Europe

GEOGRAPHICAL REPORTING LOCATION: France, Germany, Belgium

WORKING LOCATION:  Brussels, Belgium 

NUMBER OF EMPLOYEES UNDER RESPONSIBILITY:  10+ direct reports and regional team of 100+

OVERALL OBJECTIVES: Lead the regional IT Infrastructure organisation to provide cost-efficient IT Infrastructure Services with highest availability to more than 200 Eurofins business locations serving more than 25.000 employees in Europe.

SPECIFIC ASSIGNMENTS:

Organisation

  • Lead regional IT infrastructure teams based in multiple locations in Europe: Nantes, Hamburg, Slovakia, Hungary, Netherlands, UK;
  • Plan, organise and manage the regional IT Infrastructure organisation required to deliver and exceed the contracted SLA performance of the IT Infrastructure services;
  • Collaborate with senior business leaders to meet and support their business needs;
  • Oversee the delivery of the infrastructure projects and programs, ensuring all infrastructure projects are delivered within the parameters of time, cost, scope, risk, quality and benefits;

Services and processes:

  • Help the Global Director IT Infrastructure to establish global standards, processes, procedures and tooling in collaboration with all other Regional IT Infrastructure Directors.
  • Deploy the global IT Infrastructure standards and processes in order to improve the IT infrastructure service efficiency and quality:
    • Oversee globally defined IT policies and procedures applicable to regional architecture, security, disaster recovery, standards, procurement, and service provision
    • Perform and report on Service Management throughout the entire service life cycle including SLA and Customer Satisfaction

Run and Change:

  • Lead the daily operations of the Regional IT Infrastructure Team Europe.
  • Execute all activities related to delivering all IT Infrastructure services required by the regional business.
  • Organise, Plan and Manage Services changes efficiently and effectively
  • Establish and maintain the integrity of service assets
  • Set correct expectations on the performance and use of new or changed services
  • Ensure that Service changes create the expected business value
  • Advise on the Architectural Roadmap for IT Infrastructure services, ensuring all solutions provide the required level of availability and performance.
  • Take ownership of the regional data center in Hamburg.
  • Lead and manage Delivery Centers supporting the region.

Cost and Budget Management

  • Design and implement business case driven rationalizations and cost/benefit analyses for IT investments and initiatives;
  • Provide greater insight and clarity into the annual budgets and provide analysis of savings opportunities.

Information Security:

  • Ensure, that all globally defined requirements related to establishing a highest level of Information Security are implemented on a daily basis;
  • Monitor and control the execution of all operational activities in the regional team according to these standards (“First line of defence”).

Audits and compliance:

  • Assist with response to regulatory audits regarding process flows.


Qualifications

PERFORMANCE APPRAISAL CRITERIA:

  • Proven excellence in managing “solid line” reporting relationships across multiple infrastructure teams  while delivering daily operations and project/program within a global organisation. (7-10 years of experience).
  • Proven ability to create and improve new and existing IT Infrastructure processes to drive efficiency, quality, and cost effective solutions. (5-7 years of experience)
  • Strong financial acumen and ability to develop budgets, monthly variance reporting and monthly re-forecasting across multiple cost centers (5-7 years of experience).
  • Expertise in delivering complex application and/or infrastructure-based solutions, to deliver against large, complex business application projects in a Program/Project Management role. (7-10 years of experience)
  • Ability to analyses and structure data that matters to build reports, metrics and KPI; and couple them with analysis and insights. (7-10 years of experience)
  • Strong organizational design and coordination skills. (7-10 years of experience)
  • Proven ability to be self-motivated and a self-starter.
  • Ability to work under minimal supervision.
  • Strong background in ITIL methodologies and Service Management.
  • Demonstrated experience and success with IT organizational process design (or re-engineering) and implementation.
  • Exceptional written and verbal communication skills.
  • Strong customer service mind-set.
  • Proven experience in project and program management.

 Technical Skills:

  • Familiarity with state-of-the-art data centre, compute (Server, middleware and Database), storage and network technologies/architecture.
  • Proven ability to work with tool sets including, but not limited to Microsoft Excel and pivot tables, PowerPoint, MS Project.
  • Preferred experience with asset tracking tools and processes.
  • Ability to review large amounts of data and analyze and spot trends and provide analysis and structured insights/action plans.
  • Basic understanding of data models and systems design.
  • Experience consolidating data from multiple data sources.
  • Experience working within a Service Management system such as OTRS, Jira, or ServiceNow

Education and/or Experience:

  • Master’s degree in Information Technology
  • 7-10 years of work experience in a similar function
  • ITIL Foundations certification

Additional Information

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Regional IT Infrastructure Director - GSC & NSC Europe

Eurofins, Brussels
Categories: 
Developer
Degree Level: 
Master
Career level: 
Director
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