When you join us at Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
As a Pharma Services Delivery IT Site Lead you will be responsible for the Information
Technology Support function for our site near Brussels, Belgium.
How will you make an impact?
You will contribute as a member of the IT Service Delivery Team toward the development of the function globally. You will also provide technical leadership to the members of the end user support team and build excellent business partnership with Pharma Services business stakeholders.
What will you do?
Lead the European regional IT Service Delivery Function for Pharma Services. The primary services delivered include local application and infrastructure support, business colleague support (desktop, access & administration), Quality, SOX and customer-specific data delivery.
Embody the concept of Technology, Security and Quality for the Pharma Services IT group.
Be the primary escalation contact for local IT Service Issues and mentor site Shared Services IT teams to maintain and enhance IT service provided to business colleagues.
Develop strong partnerships with IT Shared Services teams and other Pharma Services IT colleagues to deliver best in class service for the local site
Collaborate with business colleagues to understand support needs and develop effective partnerships in a complex matrixed environment that deliver first class IT services to business colleagues.
Collaborate as a member of the PSG IT Service Delivery Team to develop and align IT support processes globally to meet business needs.
Use ITIL and Process Improvement methodologies (such as Six Sigma, Lean, PPI etc) to drive improvements in IT processes and IT support services. Track metrics against SLA to ensure colleague satisfaction.
Champion innovation by leveraging technologies used at other Pharma Services / Thermofisher sites
Work effectively with ThermoFisher Shared Services IT groups to ensure new or existing IT applications end-user support is in place and provide feedback to improve the same.
Collaborate with Global Infrastructure Services and/or Global Applications to fully leverage Corporate shared services and to implement company standards.
Understand and enforce the company’s system architecture standards and policies to maximize efficiency and support business colleagues.
Hire, train, setup SMART career development goals and conduct performance reviews as per company policy.
Ensure an appropriate mix of internal and external end user support resources to enable a flexible cost structure for Pharma Services
Establish and adhere to objectives, budgets, schedules, and work plans as required by the business unit.
Embody ThermoFisher 4i values: integrity, innovation, intensity, and involvement
Comply with company’s Global IT Policies & Procedures
How will you get here?
Bachelor’s Degree in Computer Science or equivalent.
6+ years of experience working with a team of IT professionals in a very fast-paced, large company environment.
Demonstrated experience in managing a multi-lingual and multi-cultural end user support function with a track record of achieving year over year efficiency gains.
Experience of working in a regulated environment. Working knowledge of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV) is required. Prior experience with GMP and CSV, preferably within the pharmaceutical industry is a strong plus.
Knowledge, Skills, Abilities
Broad knowledge of application software, desktop support and IT security required, including demonstrated experience in interpreting business needs and translating them into support services.
Ability to work in a team structure, make decisions, solve problems, communicate inside & outside the organization, and analyze, plan, organize and prioritize work
Ability to work in a highly matrixed environment, inclusive of conflict resolution.
Capacity to make decisions or recommendations based on area of assigned responsibility. Uses good judgement in gathering input for decisions.
Ability to quickly understand and adjust to changing business needs.
Strong negotiating and influencing skills.
Strong management skills and understanding of project management lifecycle.
Strong written and verbal communication skills.
Strong customer service/relationship building skills.
Must be fluent in English and French
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.