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Project Manager


Position summary

The Project Manager is responsible for the deployment of strategic projects. More specifically, he/she is responsible for the implementation; launch and follow-up of innovative digital solutions to improve the customer experience and operational efficiency of AXA Assistance. You achieve your objectives by defining a scope, planning, effectively monitoring the project's progress and controlling the budget.

Dimensions of role

The mission covers 2 activities: E2E project management (including customer journey aspects) and analysis of the operational needs of the customer and the Business.

Key responsibilities

Managing the scope of the project: Clarify and specify the scope of the project

  • Gather the needs to identify or specify the scope of the project (market insights, business requirements,...)
  • Formalise its own understanding of the project and validate it with the client
  • Coordinate the realisation of the project charter and the business case
  • Identify and formalise the exact perimeter of the project
  • Developing the project structure: To enable the project to get off the ground.

  • Describe the work methodology (Waterfall, Agile, etc.). 2.
  • Organising governance
  • Describe the customer journey and ensure its feasibility (Legal, GDPR,...)
  • Describe the business requirements, if any, with the support of the IT team.
  • Prepare the roll out planning
  • Define roles and responsibilities within the project
  • Assigning different tasks to resources
  • Describe the allocation of resources
  • Managing and monitoring the project: To monitor the progress of the project and ensure that the objectives are achieved.

  • Measure progress, manage the involvement of the project team
  • Formalize the expected deliverables
  • Managing the budget
  • Setting up the project activity reports
  • Organising the various contacts with the project's process owner.
  • Proactively analysing problems and risks in order to eliminate any obstacles
  • Take responsibility for managing the project from A to Z
  • Reporting on the project: Inform management about the status of the project and manage its visibility.

  • Bring together the various managers who have made resources available in order to inform them of the follow-up (status, questions, resource allocation, next steps, etc.).
  • Formalise the status of the project and ensure that there is a good common understanding
  • Ensuring that management is kept well informed of the project's progress
  • Organise follow-up and coordination meetings
  • Writing and publishing reports
  • Organising structured feedback to the project sponsor
  • Complete documentation of the project in collaboration with the project team
  • Business Analysis: Ensure that the activity resulting from the project is in line with the department's expectations and that the expected methodology is respected.

  • Write the specifications for the IT teams
  • Define the testing strategy
  • Participate actively in tests
  • Qualifications

    Skills and experience:

  • Master's degree or equivalent by experience
  • Minimum 2 years experience as project manager or Business Analyst
  • Trilingual: Dutch, French and English
  • Knowledge of the Office suite: Excel, Powerpoint, Visio, MS Project, Outlook
  • Knowledge and experience of Project Management methodologies
  • Real experience in digital projects (Web Social media, Mobile application, e-Commerce, ...)
  • Communication and negotiation skills (excellent oral and written communication)
  • Critical and analytical mind
  • Autonomy and responsibility
  • Organisational and planning skills
  • Result-oriented, and customer satisfaction is your priority
  • Leadership skills and being able to take functional management of a team
  • Openness to and management of change
  • Positive and enthusiastic attitude
  • Enjoy teamwork
  • Be passionate about new digital technologies (connected objects, etc.).
  • About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission: Empower people to live a better life.

    Our values: Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXAtransversal business unit offering a wide range of solutions in assistanceservices, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutionsemerging from the AXA Innovation unit.

    Our mission is to help our Corporate clients to enrich theircustomers’ experience, with more than 9,000 employees at their serviceanywhere, anytime.

    What We Offer

    By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth.

    Additionally, atAXA, we work to make a real difference to people - when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary.

    Project Manager

    AXA, Brussels
    Project Manager
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