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Process Expert

Your responsibilities:

  • Challenging & aligning the different processes across all operational teams in Customer Service.
  • Responsible for the deliverance and maintenance of all CS Work Instructions, Work Methods and guidelines.
  • Monitoring the quality, use and performance of the different Work Instructions, Work Methods and guidelines and the continuous improvement of them.
  • Ensure that processes about new offers, products or systems are documented.
  • Facilitate continuous end-to-end CS process improvements by challenging, advising and aligning different operational teams on a reactive and proactive way in different platforms.

Work Instructions, Platforms, Customer-facing, Customer Services, CS, Maintenance, Business, Product Knowledge, French, Dutch, Reactive, Monitoring, Process Development

Process Expert

James Woodman, Brussels
IT, Quality / Security / Environment, Maintenance
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