Skip to main content

Warning message

Principal Assistant (Service Design and Capacity)

Principal Assistant (Service Design and Capacity)-190247

Primary Location



NATO Communications and Information Agency (NCI Agency)



Salary (Pay Basis)

: 4,379.27Euro (EUR) Monthly
Grade B.5

3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency.
We are looking for a talented Principal Assistant (Service Design and Capacity) who will be responsible for analysing technical issues, plans, designs, requirements and associated risks, coordination and review of ICT architectures, designs and other NATO HQ-related documentation and contributing to the development ICT architectures and designs.
If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you.
NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.
Role Responsibilities
Under the supervision of the Senior ICT Security Architect, the incumbent is requested to perform the following duties:
* Analyses technical issues, plans, designs, requirements and associated risks, and takes appropriate actions on technical solutions to include advise to supervisors and actual implementation;
* Takes initiative to investigate and resolves issues in a systematic approach;
* Supports the coordination and review of ICT architectures, designs and other NATO HQ-related documentation (e.g. Change Request), including the review and approval processes, by ensuring that all stakeholders are duly involved;
* Contributes to the development ICT architectures and designs and make suggestions for improvements whilst maintaining the architectures repository and design baselines;
* Maintains the ICT technical drawings up-to-date, including space allocation and inventory of As-Is systems as well as planned (To-Be);
* Maintains the list of ICT services including the interfaces with other services;
* Makes sure the Service Structure is recorded in the CMDB.
* Keeps track of follow on actions and ensure they are executed within the agreed time;
* Organizes, coordinates ICT technical discussions and presentations, and provide record of meetings;
* Works closely with Service Lines in the Agency, to align to Agency Directives and to align with approved Enterprise Strategy;
* Keeps track of the capacity related requirements as agreed with the Business;
* Ensures that capacity-related incidents and problems are addressed in timely matter;
* Monitors the use of the resources' capacity as managed by CSU Brussels;
* Maintains all NATO HQ-related documentation relevant to the CSU on the collaborative
* environment and provide and maintain traceability of access;
* Deputizes for higher grade staff, if required;
* Performs other duties as may be required.

Person Specification

Qualifications Required
Vocational training at a higher level in a relevant discipline, or equivalent combination of qualifications and experience with at least 8 years extensive and progressive expertise in the duties related to the function of the post.
Experience required
In addition to at least 8 years of relevant experience, you will be required to prove:
* Knowledge of telecommunication network diagrams, server rooms and data centres layout out;
* Knowledge of functional and non-functional requirements and capable to provide support to the analysis and review processes;
* Intermediate ITIL Certification in Service Lifecycle or Service Capability path;
* Project Management Certification (e.g. Prince2);
* Good understanding of an international diplomatic environment;
* Sound knowledge and experience with LAN, ICT services and their protection mechanisms.
* In addition to the above, it would be considered highly desirable if you are able to display Certification in recognised architecture frameworks (e.g. TOGAF);
* Knowledge of the Unified Modelling Language (UML) and related Enterprise Architecture (EA) tools (e.g. ARIS, Sparx Systems, or others);
* Knowledge of test requirements and processes for IT equipment;
* Knowledge of international standards such as TIA-942 or similar;
* Have worked with IT organizations that actually manage modern ICT and classified environments;
* Practical knowledge presenting structured data in diagrams and tables to be published using Office software;
* Prior experience of working in an international environment comprising both military and civilian elements;
* Knowledge of NATO responsibilities and organization, including ACO and ACT

Competency Required
Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Analyzing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.
May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
Language skills
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.
NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
* Renewal is in the interest of the Agency.
* Staff member's desire to remain with the Agency.
* The financial situation provides sufficient funding for the post held.
* The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
* Staff member has served the Agency with performance to the required standard as defined by the Agency.
* Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan.
To learn more about NCI Agency and our work, please visit our website.

Principal Assistant (Service Design and Capacity)

NATO, Brussels
Contract Type: 
Permanent contract
Apply before: