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Maintenance & Operations Services Engineer

Maintenance & Operations Services Engineer

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Date: 07-Oct-2019

Location: Charleroi, WHT, Belgium

Company: Alstom

Req ID:59375

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


The Maintenance & Operations Services Engineer provides technical expertise for remote and on the field troubleshooting during commissioning (in support of the team in place), warranty and maintenance activities.

He/She reports to the Services Engineering Manager.


* Provide back office and on the field support for trouble shooting of signaling systems.
* The back office tasks consist in:
+ Analyzing logs and other relevant information coming from the field in order to remotely support the front office technicians to solve/repair quickly failures on signaling or rolling stock systems that are affecting their availability.
+ Based on the return of experience coming from the field, interact with the people in charge of the systems/products design and the ILS colleagues in order to improve the maintainability and the troubleshooting guides of the systems/products in question.
+ Analyze and respond to spot customer requests in relation to operation, practical maintainability and/or availability/reliability issues.
+ Analyze the root cause of failures and put in evidence any trend of endemic/epidemic failure that might be rising on a system or a product within its operational environment. Identify, propose, and verify corrective actions to prevent further recurrence of the failure.
+ Support the internal repair technicians for any complex repair that needs a system/product analysis for putting in evidence the failure modes.
* When the remote assistance has not conducted in putting the product/system back into operation, the on the field tasks consist in a second level of expertise in :
+ The analysis of the relevant information available on the field including the operations environment in order to solve/repair the failure within a given timeframe (24h-72h) and a geographical area (mainly Europe) in order to put the product/system back into operation.
+ The support of the customers in their system/product's uses and identify the root cause of failures especially when it is related to the interfaces with the rolling stock and/or with the infrastructure.


Education: Master's degree in engineering (preferably electronics or embedded systems) or equivalent experience

Desired knowledge/experience :
* experience in Onboard electronic systems.
* Excellent capability and experience in trouble shooting of electronic devices.


Behavioural Skills / Competencies
* Customer satisfaction and results orientated
* Ability to use new technologies and tools.
* To have patience, with an analytic way of thinking in order to solve complex system failures
* Team Player and rigorous
* Able to communicate in an open an clear manner with various stakeholders
* Flexibility and mobility: Job based in Charleroi with frequent short term travels (sometime planned in the emergency) mainly in Europe.
* Able to perform the global reporting of the activity.
* Driving license (B).
* BA5 and VCA certifications are an asset.

Technical Skills & Competencies
* Good knowledge in English and French language (spoken, read, written).
* Any other additional language with a preference for German, Dutch or Italian is an asset

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type: Experienced

Job Segment: Operations Manager, Operations
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Maintenance & Operations Services Engineer

Alstom, Charleroi
Contract Type: 
Permanent contract
Industrial Engineer, Production Engineer, Production Engineer, Engineer, Electrical Engineer, Electrical Engineer, Maintenance Engineer
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