Lead, LMDW Network Solutioning
Locations: Beerse, Belgium
Functions: Operations (IT)
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Requisition ID: 1905715110W
'Caring for the world, one person at a time'... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
The role of Lead, LMDW Network Solutioning is ownership, management and delivery of network infrastructure requests throughout their lifecycle with specific focus on those related to the environments of Laboratory, Manufacturing, Distribution and Warehousing (LMDW). The scope covers all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers, Telepresence and Wi-Fi and may include involvement in critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with J&J standards and working with in-house resources, capacity teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner's requirements. The role will also be responsible for effective communication with business partners and stakeholders. When required, the role may become involved with operational support
related to the delivered solution.
Major Duties & Responsibilities
* Conduct network solution requirements gathering and develop options and alternatives
* Provide pre-project consulting to the business and recommend network solutions to solve business problems. Work with IT and business to define requirements for current project needs. Develop solutions compliant with J&J architectural standards and work with Global Engineering team to design non-standard solutions when required.
* Build solutions and implementation plans utilizing the appropriate internal and external resources (Ordering & Quoting team; Change Management team; Implementation Planner Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders.
* Ensure flawless execution of implementation plan in conjunction with vendors and resource teams. Co-ordinate service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues.
* Provide regional and global support for request management process; representing region to develop global standards, processes and best practices for Networking; acting as an escalation point for specific projects.
* Involvement in vendor selection and governance processes
* Backup and support roles and functions in the Network team to ensure delivery of consistent customer service
* Bachelor's Degree or equivalent experience
* 5-7 Years Related Experience
* Good technical knowledge and experience with two or more of the following infrastructure components: SDN, SDWAN, DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology
* Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing technology and/or contact center and unified communication solutions
* Proven experience in managing outcomes in an IT infrastructure environment
* Good experience in LMDW environment
* Experience translating business requirements into technical network solutions
* Experience in network and infrastructure planning and development
* Experience managing technically complex telecommunication deployments and projects
* Excellent written and oral communication skills
* Excellent interpersonal skills and ability to communicate effectively
* Strong customer service focus
* Willingness to work some unsociable hours - weekends and evenings - to support implementations
North America, Asia Pacific, Latin America, Europe/Middle East/Africa
Janssen Pharmaceutica N.V. (7555)