Junior Communication Officer
Junior Communication Officer: Estonian
Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.
To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with fluent English, fluent Estonian, and a third European language.
Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.
The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service.
* Communications Officers and Junior Communication Officers are responsible for the handling of inquiries.
* Inquiry handling - accessing the Knowledge Management system to provide an appropriate and timely response.
* First Call Resolution.
* Escalation to 2nd Line Support Services.
* Customer service.
* Email and web form handling.
The Ideal Candidate
* EU related/ EU traineeship - or equivalent of studies
* Great knowledge of EU policies and Institutions
* Bsc/Master degree, EU studies - preferable
* Fluent English; Estonian - fluent; third language - C1
* The working language is English, proficiency is required to a good working level.
LANGUAGES COVERED throughout the entire TEAM:
English Dutch Romanian Finnish Latvian Spanish
French Portuguese Bulgarian Slovak Estonian Swedish
German Greek Czech Slovene Maltese Croatian
Italian Polish Hungarian Danish Irish Lithuanian
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are kindly asked to produce such documentation at the time of application.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).
To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may submit a written request revoking your consent to this agreement at any time.
The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.
A competitive salary/ benefits package in line with your profile and your contract.
A prestige and challenging work environment with a real opportunity to build your career.
About the Company
Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.
What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Serco European Agencies
Salary €1800 - €2200
Job Reference B019/EDCC/5787
Contract Type Permanent
Closing Date 13 December, 2019
Job Category Service Delivery
Location Brussels, Belgium
Date posted 13 November, 2019