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ITIL Process Manager - ITIL Expert/Master

ITIL Process Manager - ITIL Expert/Master

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ's a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.

Our client is based in the heart of Europe is offering an excellent remuneration package to work on an exciting European IT Transformation project. Ideally you will be security cleared.

For one of our prestigious customer we are looking for: ITIL Process Manager

Role Responsibility

Responsibilities;
* Oversee the Services delivered;
* Act as the Service Delivery Manager;
* Receive, control and validate the SLA reports;
* Supervise the support levels;
* Manage the SLA improvement initiatives;
* Liaise with the program manager for projects implementation.

Package Description

Full details on application - Relocation assistance provided, if applicable.

Please note that this position is also open to freelancers (independent contractors).

About the Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies
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Salary Negotiable salary/daily rate
Frequency Annual
Job Reference B018/EUR/3735
Contract Type Permanent
Closing Date 30 December, 2018
Job Category IT Professionals
Location Brussels, Belgium
Date posted 30 November, 2018
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ITIL Process Manager - ITIL Expert/Master

Serco, Brussels
Employment type: 
Permanent contract
Targeted title(s): 
Engineering, Manager
Career level: 
Manager