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IT technician

IT technician

* Locatie Zaventem1930België
* Werkregime Voltijds
* Contract type Optie Vast

2018-08-31 Vivaldis Bureau

Key Responsibilities

The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

  • · Provide professional end-user support via telephone, email or web submits
  • · Provide restorative or maintenance actions to resolve end-user problems
  • · Responds to end-user problems based on standard procedures
  • · Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • · May be responsible for ensuring systems are configured properly

Delen
Solliciteer
Ref. A-357229
* Interim

Functie

Key Responsibilities

The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
* · Provide professional end-user support via telephone, email or web submits
* · Provide restorative or maintenance actions to resolve end-user problems
* · Responds to end-user problems based on standard procedures
* · Track incidents and calls, including but not limited to, entering data into the database timely and accurately
* · May be responsible for ensuring systems are configured properly

Profiel

* High school diploma or equivalent required
* · 0-1 year's relevant experience
* · Requires excellent customer service skills
* · Solid foundation of Personal Computer experience
* · Troubleshooting capability
* · Overall knowledge of desktop productivity products
* · Ability to work in a team environment
* · Proven ability to remain flexible in a changing environment
* · Attendance and schedule adherence are requirements of this position
* · May require additional project-specific training
* · Language requirements:
+ o Dutch, French and English, Turkish is an asset

Wat je van ons krijgt

* · Location: Zaventem
* · Working hours: Monday to Friday between 7 AM and 6 PM.

Solliciteer

Meer Informatie?

Je bereikt ons hoe en waar je wilt

Bellen Bel Team Vivaldis Interim Zaventem op +32 2 721 42 81 Afspraak Bel mij om een Afspraak te maken
Karolien Sarah Séverine

Vivaldis Interim Zaventem

Kerkplein 25 - 1930 Zaventem

T: +32 2 721 42 81

zaventem@vivaldisinterim.be

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IT technician

Vivaldis Interim, Zaventem
Employment type: 
Temporary fixed-term contract
Targeted title(s): 
Electronics Engineer, Electronics, Engineering, IT Technician, IT, IT Engineer
Career level: 
Senior