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IT Systems Support Engineer (M/W)

Job Description

IT Systems Support Engineer (M/W)-00739B

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Purpose of the job:

The Systems Support Engineer is responsible for ensuring the smooth operation of the Infrastructure environments deployed within the SE ESS network; The main focus of this position is assuring the first line IT help and assistance for all the users within Schneider Electric ESS including the support of a variety of software and hardware mainly across the United Kingdom, mainland Europe, and the Far East.


The IT Support Engineer’s day-to-day activities may include, but are not limited to the following:

  • Follow-up, troubleshooting and maintenance of the data/security/VOIP networks
  • Able to communicate well in English
  • Focus on remote support
  •  Supporting Microsoft Windows Server and Client OS’s
  •  Technical fault analysis and troubleshooting
  •  Administration of network user accounts in an Active Directory Environment
  •  Ongoing system management duties including; Backups, patch distribution
  •  Gathering data and preparing reports
  •  Undertaking project work and research when required
  • Providing technical support to users
  •  Provision end-user systems
  •  Administration of user accounts and mailboxes in Microsoft Office 365
  • Supporting desktop applications, including Microsoft Office
  • Developing documentation, including user guides
  • Keeping the device inventory up-to-date
  • Follow the change control standards so that all changes are within the documented policy
  • Receiving work via Helpdesk Systems
  • Working with all levels of employee including upper management and temporary employees
  • Qualifications


  • College, bachelor degree or relevant experience
  • Living in a reasonable distance from Waregem
  • 1-3 years experience in user support in multinational environment is an advantage
  • Knowledge of Windows environment is a must
  • General understanding of network components and computer settings
  • Fluent English language knowledge is a MUST
  • Skills, competencies:

  • Well developed social skills
  • Flexibility to handle multiple job functions in a constantly changing environment while maintaining focus
  • Ability to work in a virtual or distributed team setting
  • Able to conduct oneself in a professional manner, which means the employee will possess sufficient technical abilities as described above; possess good written and oral communication skills; maintain clean and organized work areas; and work as an integral part of the IT team
  • About Schneider Electric

    At Schneider, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

    We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

    We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate with our Meaningful Purpose, Inclusive and Empowered values.


    IT Systems Support Engineer (M/W)

    Schneider Electric, Waregem
    Contract Type: 
    IT, Developer, Support Engineer, Engineering
    Degree Level: