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IT Support Specialist


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win. 

This is us, your new colleagues

You will be joining an experienced team situated in Gent (Belgium) , which is responsible for the first line support of the business critical applications used on one of the most important sites of Volvo. 
We register and follow up cases that we receive from users on the campus , according to the Volvo Group IT support process. 
Each member is a local point of contact linked to business critical applications/infrastructure connected to a global or local solution used in the business.
To secure the uptime for the business as much as possible we have a cross functional proactive setup together with other teams from Group IT and teams from the business to prevent disturbances from happening.

Do you just love to....?

· support others that have IT issues , drop everything and go to help and dig into the IT-issue until it is solved
· take ownership and actively suggest improvements
· go to the shop floor to check what can get improved concerning the IT-infrastructure/IT-solution
· document your work so that colleagues know what you have done just like you want/need to know what your colleagues have done 
· like to work in shifts 
· like to be the contact from within our team towards the business (and vice versa) for specific area(s) of expertise
· get interested in the processes of the business in general and want to improve things as IT should help users in their daily job then you might be our candidate

Are you the one?

· You are an ambitous IT support specialist or want to become one, with at least 3 year of relevant experience with supporting people having IT issues
· You have good technical knowledge of and have interest in Windows 10, O365, Mobile devices like scanners, PDA's, and IT-networking
· You have basic knowlegde of servers, ODBC and scripting
· You are interested in new IT technologies like IOT , arduino, AI, ML , RPA or already have experience with one of these
· You are eager to learn and grow, have an analytical & problem-solving mindset
· You want to work in a global context according to business needs and the processes that are linked to that. Complete proficiency in English is a requirement.
· You are a teamplayer

Let's do this!

You will work in an experienced team of IT support specialists supporting one of the most important sites in Volvo . Acting as a crossfunctional team together with the business is our strength. Are you ready to play a key role in our team? We look forward to recruit you!

IT Support Specialist

Prevost, Belgium
IT, IT Support