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IT Senior Specialist

WHAT YOU'LL DO

  • Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned BCG teams in a fast-paced environment
  • Preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
  • Plan and work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
  • Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
  • Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
  • YOU'RE GOOD AT

  • Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
  • Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
  • Professionalism to be able to respect all BCG information as personal and confidential
  • Ability to work independently as well as in a team environment displaying consideration and respect for others
  • Appetite for continuous learning to further IT knowledge and career development
  • Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
  • Ability to follow established procedures/standards
  • Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders
  • YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
  • WebEx/Zoom meeting setup and basic troubleshooting experience
  • ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process
  • LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
  • SCCM or imaging software experience
  • Exposure to cloud technology
  • VoIP experience
  • Experience in working with teams
  • Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
  • Project management experience
  • YOU'LL WORK WITH

    BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

    YOU'LL BE TRAVELLING

    No

    ADDITIONAL INFORMATION

  • Shared office space
  • Some lifting/moving equipment is required
  • Occasional weekend work or out of hours work
  • WHO WE ARE

    BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

    IT Senior Specialist

    Boston Consulting Group, Brussels
    Categories: 
    IT, Developer
    Career level: 
    Senior
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