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IT Senior Manager, Process Improvement

IT Senior Manager, Process Improvement

Locations: Antwerp, Belgium
Functions: Info Technology
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Job Description

Requisition ID: 1905714311W

The IT Senior Manager, Process Improvement will lead and support process improvement efforts across the organization focusing on customer satisfaction, cost reduction, cycle time reduction, and quality improvement. It is expected the Sr. Manager, under minimum supervision, will leverage Lean Six Sigma methodologies to document and measure operational processes, extract and analyze process data and develop strategies to drive improvements to deliver sustainable and breakthrough improvements to key business processes. It is further expected that the Sr. Manager must be able to translate these concepts and communicate with IT and business partners at all levels of the organization. The Sr. Manager will fill the role of Regional Lead and will be responsible for managing internal and external resources and aligning regional project work with appropriate resources. The Sr. Manager must be capable and comfortable being responsible for several projects with the ability to
identify opportunities for a 5+ ROI.


* Lead Lean Six Sigma projects toward successful completion resulting in improved process quality, financial results, and customer satisfaction
* Establish and monitor metrics relative to Lean Six Sigma programs, projects and initiatives. Conduct periodic Lean Six Sigma program reviews and update department leadership on the deployment progress and LSS results
* Audits closed projects to ensure project results are maintained
* Identify and prioritize continuous improvement opportunities and initiatives through the analysis and evaluation of performance data from business streams
* Responsible for the application of Lean Six Sigma techniques in pursuit of continuous improvement and for delivering tangible bottom line results
* Communicate and champion the need for change to improve business performance and acts as a change agent
* Train, mentor and coach Lean Six Sigma Green Belt practitioners in the application of tools and techniques for process improvement
* Responsible for direct line management of CPI Process Associates including conducting 5 conversations, supporting personal development and reviewing all work products for alignment with CPI standards
* Support the implementation of a global operational strategy for intake, resourcing and reporting



* Bachelor level degree is required,Master's degree such as MBA preferred
* Lean and/or Six Sigma Green Belt certified by a nationally recognized board is required
* Lean and/or Six Sigma Black Belt certified by a nationally recognized board is preferred
* Eight to ten years process improvement experience is required
* Prior experience directly managing a team of professionals including performance planning, personal professional development and coaching is required
* Proven track record of structured problem-solving experience, based on data analysis
* Disciplined, structured and logical approach to problem solving
* Demonstrated ability to manage multiple projects successfully
* Previous experience ensuring the appropriate methodology design and deployment of Lean events, including Six Sigma DMAIC projects is required
* Proven record of delivery against deadlines is required
* Experience leading process change is required
* Ability to learn and apply statistical analysis to complex business problems
* Proven experience creating and maintaining a high level of energy and sense of urgency about Lean Six Sigma and continuous improvement is required
* Previous experience with Strong stakeholder management skills is required
* Experience guiding teams in managing change related to the implementation and use of the Six Sigma approach is required
* Applying program management techniques to ensure the on-time, high-quality delivery of products and services is required
* Manage projects and ensure their compliance
* ITIL certification is a plus, PMP certification is a plus

Primary Location
Janssen Pharmaceutica N.V. (7555)
Job Function
Info Technology
Requisition ID

IT Senior Manager, Process Improvement

Johnson & Johnson, Antwerp
Contract Type: 
Permanent contract
Purchasing Manager, IT Consultant, Junior IT Engineer
Career level: 
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