Working with Johnson & Johnson can change everything. Including YOU.
We are searching for an IT Manager Application Reliability Engineer MD Care4Today to join us!
Responsible and accountable for reliability and availability of the MD Care4Today platform end to end. Requires a full stack approach, front-end applications, the backend systems, integration/API’s to hosting components. A proactive monitoring approach will be needed to work in a pre-emptive way with the underlying shared services. Focusing on problem resolution, availability and capacity management and continuity. Ensures the same issues do not re-occur repeatedly, and business disruptions decrease over time.
Handle all problems from the time they are detected, throughout their resolution and closing in to eliminate recurring incidents & minimize the impact of incidents that cannot be prevented.
Responsible for full Problem Management Lifecycle (Record, Classify, Prioritize / Investigate and Diagnose / Resolve Problem / Close Problem).
Leads Specialist team resources towards Problem root cause and resolution
Ensure that the level of service availability delivered in all services is matched or exceeds the current & future agreed needs of the business, in a cost-effective manner.
Accountable for driving down TTR (Time to Resolve) on major incidents affecting availability.
Responsible for end-to-end Lifecycle for Availability Management (Plan & Design for Availability, Risk Assessment, Implement Countermeasures, Test Availability & Resilience Mechanisms, Monitor, Measures, Analyze, & Report Availability).
Designs, develops, owns monitoring solutions in alignment with the Reliability engineers of the different platforms making up the MD Care4Today Business Critical platform
Works with delivery/build team to ensure application is maintainable and new development does not negatively impact production.
Ensure that cost-justifiable lifecycle IT capacity always exists and is matched to the current and future agreed needs of the business.
Continuous Service Improvement:
Supervise and measure the quality of IT operations, benchmark these metrics, and initiate improvement actions when they do not meet minimum requirements.
Responsible for documentation and incorporation of non-functional requirements in application development.
Drive automation to reduce tickets and eliminate human error.
Assist Solution owner with estimates and quotes for the application maintenance service.
Works with Rapid Response teams to minimize TTR on major incidents and to identify chronic/recurring issues that require problem management
Continuity / DR
Coordinate with Infrastructure team and Disaster recovery team to provide guidance in ITSCM Plans and Testing Activities.
Master in Technology Sciences, Economics or related field preferred
Strong leadership, facilitating raised issues to resolution
Able to solve complex business problems and present recommendations to senior management effectively
Must have good planning, organizational, and decision-making skills
Proven ability to lead and influence others at all levels within the organization
Experience with Service Management Lifecycle end-to-end process. Awareness of technology advancements and IT leading practices. Strong process management, negotiating, influencing, and problem resolution skills.
Extensive knowledge in monitoring, automation, orchestration and other management tools.
Experience in 1 or more of: Salesforce, Cloud Native development, ERP SAP, integration / API design
Proficiency in high-level coding languages like React, Node.js, Python
Experience with CI/CD, configuring deployment pipelines, release management
Skilled in performance testing and analysis of results
Travel requirements: 10-20% within EMEA & US
Are you ready to make an impact?
Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.
We provide you an environment to fulfil your career aspirations as well as promoting your physical and mental wellbeing. You will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.
About Janssen, the Pharmaceutical Companies of Johnson & Johnson
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. As the world’s largest and most broadly based healthcare company, we strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.
We’re creating a future where disease is a thing of the past. We are working to make that future a reality for patients by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.
An equal opportunity employer , we value diversity at J&J. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to be part of something great? Don't forget to apply. We want YOU