Lead implementation of Terumo BCT's technology platforms throughout designated region
Ensure a smooth, fast and efficient transfer of technology from pre- sales to routine use at customer sites
Act as regional product expert for signing off internal customers
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for successful implementations and customer trainings in EMEA
Responsible for product training for all EMEA commercial associates lLicense to train and implement)
Responsible for sign-off for all EMEA commercial associates (license to train & license to implement).
Responsible for second-line operational troubleshooting for all BCS Business Area’s in EMEA.
Responsible for performance complaint handling for BCS Business Area’s.
Assist the organization in bringing successful products on the market (Implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material)
Assist commercial organization with centralized customer trainings, presentations at workshops etc.
Consulted for sign-off EMEA commercial associates (license to start selling & license to sell).
Assist organization in bringing successful products on the market (provide operational design inputs).
MINIMUM QUALIFICATION REQUIREMENTS
University background in Life Sciences or Engineering or equivalent by experience
A first work experience in a similar role/ related industry
Knowledge of the medical device sector
In line with Terumo's Core Values: Respect – Appreciative of others Integrity – Guided by our mission Care – Empathic to patients Quality – Committed to excellence Creativity – Striving for innovation
Excellent written & verbal English language skills
Excellent knowledge of local/ regional languages
Demonstrated skills in project management
Commercial acumen/ customer focus
Good time management, prioritizing skills
Problem- solving skills
Strong analytical skills
Cross- cultural sensitivity & agility
Ability to work well independently & autonomously
Ability to assess customer needs & identify commercial opportunities
Proactive & initiative- taker
Reliable & accountable
Understand the basic principles/ limits of change management
Flexible mentality (travel up to 60%)
Certificates, Licenses, Registrations
Obtain Sign- off on product prior to delivering training
Based: Brussels office/ field- based- EMEA
Reporting to: Field Support Manager - EMEA
Extensive travelling (up to 70%)
Join Terumo BCT as we Unlock the potential of blood.
As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes.
Each associate has a positive impact on our future and the lives of the patients we ultimately serve.
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