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Field Service Engineer (Northern Belgium)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

We are looking for a Field Service Engineer to join our team in Zaventem and cover Dutch-speaking northern half of Belgium.

In this role you will be responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. 

You will have to deliver technical assistance and documentation to internal and external customers for the Medical range products (stretchers and defibrillators).

Essential duties & responsibilities:

  • Repair and check electronic / mechanical Stryker products
  • Complete annual check and calibration according to MDR on customer site
  • Utilize software and technological tools to maintain proper records, access technical information
  • Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
  • Fulfil Service contracts with planned maintenances
  • Delivery of technical Training to internal & external
  • Perform Installation of Stryker systems on customer site
  • Perform Software & Hardware Upgrades
  • Efficient and thorough documentation of service activities for internal and external reference
  • Ensure traceability of all field-based Stryker products through reporting tools
  • Provide technical support to Internal and external customers
  • Escalade opportunities and issues appropriate team meetings
  • Ensure excellent follow-up on all customer-initiated issues
  • Ensure service provided is invoiced if not under warranty
  • Scheduling of Customer visits in cooperation with Customer service
  • Education & special trainings:

  • Minimum 3 years’ of experience as Field Service Engineer is required

  • Degree in a technical field (mechanical, electronics, industrial maintenance)

  • Fluency in English and Dutch is mandatory

  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

  • You are a service-minded person, accurate in jour job, you want to deliver a high-quality work and satisfy your customers, you will represent Stryker image on the field and are able to interact with a wide range of stakeholders.

  • You are able to cope with task priorization when needed to deliver a best-in-class customer experience and service

  • Know someone at Stryker?

    Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at 

    About Stryker

    Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

    We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting 

    Field Service Engineer (Northern Belgium)

    Stryker Corporation, Zaventem
    Categories: 
    Field Service Engineer
    Degree level: 
    Master