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Field Service Engineer

About Abbott Molecular Division

As a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level, Abbott Molecular has over 1000 employees dedicated to manufacturing and marketing more than 450 products worldwide in more than 130 countries.

We are committed to exploring new clinical frontiers through the development and delivery of instrument and assay solutions designed to provide earlier disease diagnosis, selection of appropriate therapies and monitoring of disease recurrence. Our scientists are dedicated to producing quality and reliable products and our expanding portfolio brings multiples technologies that enable fast, accurate results.

The Role

Currently we are looking for a Field Service Engineer Benelux to strengthen our team in Belgium. In this role you will be responsible for providing Abbot Molecular clients with a best in class customer experience. This is a field-based role where you will do on-site systems and instrument installations, maintenance and solving hardware and software issues. In addition, you will actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

Responsibilities

  • Installation and implementation of new systems at current and new customers sites.
  • Perform preventative maintenance interventions like hardware and software upgrades and repair interventions on molecular instrumentation
  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
  • Provide on-site customer support for software and hardware upgrade training.
  • Cooperate closely with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
  • Providing primary service and support to the defined territory.
  • Providing back-up service support outside of assigned territory if needed.
  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
  • Requirements

  • 3-5 years of relevant work experience or equivalent combination of education and work experience.
  • University degree in electronics engineering or other relevant discipline. Relevant working experience can substitute for formal education.
  • Scientific mindset.
  • Strong problem-solving skills, autonomy and resourcefulness.
  • Excellent customer service and communication skills.
  • Excellent verbal and written communication skills in English with a good level of Dutch and French.
  • Ability to travel 75%, across Benelux
  • What can we offer you?
    Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

    How to apply?
    If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website () with your CV and letter of application.

    Field Service Engineer

    abbot, Wavre
    Categories: 
    Field Service Engineer, Engineering
    Degree level: 
    Master