Field Service Engineer
The Personalization and Industrial Business (PIB) of HP is a worldwide leader in commercial and industrial printing solutions. As part of HP PIB, HP Indigo sets the Global benchmark for end-to-end solutions in labels, flexible packaging, photo print and folding carton market. We offer the leading solutions that print the labels of your personalized Coca Cola bottles, specialized packaging for coffee roasters and micro-breweries, the wallpaper in your home, the supersize billboards in the streets Of New York, Tokyo and London and the guide directions in IKEAs around the world. All solutions help address our customers’ needs to improve business outcomes.
The HP Indigo Services organization supports our customers to install, maintain, and get the max from their HP Indigo Digital Presses. In the Benelux we currently have the open opportunity for a Field Service Engineer .
Through a dedicated team of professionals, we offer global technical support to our clients whenever their operations are at stake. We ensure that they can meet their clients’ needs as optimally as possible. We are not mere suppliers, but reliable business partners. When the first level of technical support is unable to immediate solve issues, our on-site engineers are there to apply their expertise.
We offer a diverse working environment with an extensive scale of nationalities, backgrounds and age groups we reflect diversity in its most inner sense. We offer you the opportunity to be part of a dynamic, high-performance and dedicated organization.
Your Responsibilities Will Include, But Are Not Limited To
As a Field Service Engineer, you are the focal point to our clients in need of immediate on-site technical assistance. You follow-up on the remote diagnosis and resolve it as quickly as possible in order to enable your customer to remain operational at all times. You’ll be expected to install, configure, maintain and repair systems.
Furthermore, you demonstrate a proactive approach and contribute to maintenance related activities. The equipment you work on are highly complex, but need quick learning and understanding. You have the ability to rapidly identify the nature of (complex) issues and to provide optimal solutions. You keep yourself continuously updated with the latest developments within the industry.
Knowledge and Skills
The HP Indigo service team for the Benelux is looking for a professional with:
An intermediate or higher vocational technical background covering both mechanics and electronics.
At least 5 -10 years of experience in a similar field engineer position and environment. Ideally within the graphic and/or digital press industry.
A good understanding of:
Electronics (including reading wiring diagrams)
PC’s, Windows SW, basic Networking skills
Strong troubleshooting skills (down to electronics component level).
Experience with installation and break down of industrial equipment.
Previous field experience with support of high-end digital printing presses or complex electromechanical industrial products.
Written and verbal communication skills in both English and Dutch. French is considered beneficial.
take ownership of your cases and customers;
do your case admin in a correct and timely manner;
are able to transfer knowledge (training the customer operators);
are eager to learn and develop yourself;
are passionate about what you do and understand the importance of client focuses;
will be travelling across the Benelux territory (sometimes with overnight stay) to serve the extended customer base for clients in need of on-site technical support;
show dedication, ownership, teamwork and a proactive attitude;
have the ability to interact at all levels of the organization whether internally or externally;
enjoy a diverse working environment and feel that you can bring true added value to a team;
live in Antwerp / Gent / Brussel area.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply. If you know someone in your network who may be a fit for the job, please refer them.