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Customer Support Engineer

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. The Business Entity Technical Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Team: Do you like diving deep into complex solutions? In this team of highly qualified technical experts, you will continuously learn about the cutting-edge products from Cisco and partners in the data center world.

3. Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity. 4. Acts as a technical expert and provides support on a world-wide basis. 5. Interacts across TAC (Technical Assistance Center) teams and development teams at peer level Bachelor's, technical bachelor or equivalent foreign degree in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience - Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support - Cisco certification is a plus, but not mandatory. Other vendor's qualifications and experience are welcome. - Experience in Python or other programming languages is beneficial. - Experience in Linux is beneficial. - Prior customer support experience is beneficial but not required. - Fluent level of English is required. Desired Skills: - Organized, self-motivated, flexible, fast learner. - Strong analytical and troubleshooting skills. - Experience in crisis management skills and ability to handle critical customer issues/problems. - Able to determine problems and deliver solutions with a high level of customer satisfaction. - Ability to determine root cause and resolution for previously unknown problems *LI-EMEA-CO1

Customer Support Engineer

Cisco Belgium, Machelen
Employment type: 
Permanent
Targeted title(s): 
Computer Engineer, Electrical Engineer, Electrical, Software Engineer, Data Engineer, IT Engineer, Industry, Support Engineer
Required degree level: 
Bachelor
Career level: 
Experienced (non-manager)