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Customer Supply Services Analyst (B2BLogistics)

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Reckitt Hygiene division is the home of household brands such as Finish, Vanish, Airwick, Calgon, to name a few. Our portfolio is divided into four categories: Hygiene, Wellness, Relief and Nutrition. All are designed to support our consumers throughout their lives. At the core of our operations is a simple credo: Happier lives, Happier homes. This means that we are dedicated to nurturing the health of families throughout the world. We protect them from disease, boost their immunity at every stage of their lives and allow them to take control of their own health and treat their own symptoms. Our aim is to both eliminate preventable diseases and utilize technology to empower consumers. If you live and believe in entrepreneurship, responsibility, collaboration and partnership, you can consider yourself part of the team. You'll be part of an international and multicultural team where diversity is very high both in terms of gender and in terms of nationality, where performance and achievement are the common ground to build growth.

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Want to make a difference? Love building strong relationships? As Customer Supply Analyst, you’ll have the freedom to implement your own ideas and ensure we delight and satisfy our customers.

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Key responsibilities

  • VMI management for one of our key customers; order & inventory management, delivery optimization
  • Daily sales order management & billing process (EDI order, stock control, outbound, delivery, claims, returns)
  • Build and maintain a good customer relationship for key customers (Business to Business relationship)
  • Work closely with internal and external stakeholders to ensure on time and in full deliveries
  • Analyses service drivers and leads improvement initiatives to deliver best in class service performance
  • Reports weekly KPI’s for service & stock levels and customer indicators internally and externally
  • Responsible for cost to serve of your customers; optimization of truck fill and picking
  • Support isolating pain points and design new processes, trackers, tools to increase efficiency of the customer service operation
  • Liaises with account managers (internal / external) to provide customer insights and identify opportunities
  • Become superuser in one or more chosen, together with your line manager, areas (PowerBI, EDI implementation, EDIWIN interfaces, masterdata synchronization, etc)
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    You'll Succeed because you (are)...

  • Customer minded
  • Like to challenge the status quo, but also a strong team player
  • Ability to motivate others
  • Problem solving mind-set, proactive and stress resistant
  • High flexibility to adapt to new situations
  • Excel (min. intermediate), experience with VMI (datalliance) is a plus
  • Fluency in French mandatory (written and spoken) as well as English. Dutch is a big plus
  • Customer Supply Services Analyst (B2BLogistics)

    RB, Brussels
    Contract type: 
    Internship