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Customer Journey Expert - Payments

There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that! Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video Then read what comes because ING might very well become your future employer. Your role & work environment As a Customer Journey Expert (CJE) for Payments, it is your responsibility to ensure an efficient and customer-oriented flow as well an efficient harmonization of the processes between Belgium and the Netherlands taking all requirements and hazards into consideration. The tribe Payments is composed of three chapters : Cards, Payments and Merchant Solutions. Chapter "Cards" covers topics like Debit Cards, Credit Cards and Mobile payments, chapter "Payments" covers products like SEPA, International Credit transfer & Direct Debits, Clearing & Settlement, reporting and chapter "Merchant Solutions" covers merchant acquiring, Zoomit and Payconiq. Your key responsibilities * Working together in self-steering teams with colleagues having different expertise * Acquiring profound understanding of the market and our Customers in order to create the best possible offer and journeys for them * Being innovative by challenging existing trends and consider new developments in the market * Defining and implementing the strategy taking ING's priorities and customer's expectations into consideration * Managing complex projects and involving various stakeholders * Evaluating our way of working with the aim to continuously improve * Ensuring an efficient communication via the different channels and touch points * Managing the collaboration between the different stakeholders, and colleagues in other teams with the aim to create even more added value to our customers * Understanding, challenging and being accountable for respecting business principles and external regulation

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. * Driven and customer focused, loving to collaborate with different people * Proven planning and organizational skills. Project management experience is an asset. Ability to work on an international level is a strong asset. * Strong analytical skills * Strong communication skills : written and oral * Strong stakeholder management skills * Accountable, taking ownership, wanting to make the difference for our customers * Ability to translate the long term vision into concrete actions * Fluent in English and Dutch or French * Bachelor/ Master degree, with 3 to 5 years' relevant experience We offer you A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

Customer Journey Expert - Payments

ING, Belgium
Employment type: 
Permanent contract
Targeted title(s): 
Project Management, IT Engineer
Required degree level: 
Years of experience: 
3-5 years