CRM Business Analyst
About Worldline Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com
Who are we looking for?
We want to hire a talented individual with strong business acumen who strives for excellence in his/her work. You should be hands-on and have an end-to-end approach to deliver the complex solutions from design to fruition. We are looking for a good communicator with enthusiasm for a fast-paced and international working environment.
In the context of the transformation operating model, Worldline is looking for a CRM business analyst to join our Business Solution Application (BSA) CRM Sales team. This team, located within the Merchant Service Technology & Operations Office functions, is tasked with various design and development projects pertaining to the definition and implementation of the BSA Salesforce Service roadmap.
As a Sales CRM Business Analyst, you will work under the responsibility of the Head of IT Sales CRM. You will be an important pivot between business needs and their functional translation, your expertise being a driver for both internal and external resources working alongside the BSA Sales CRM team.
You will have the opportunity to address following domains: marketing automation, sales automation, AML/KYC (Anti-Money Laundry/Know Your Customer), self-boarding, customer contact centre and multi-channel contact integration.
You will be working with multiple state-of-the art packages like ODOO, SalesForce,, JIRA, Siron, Marketo, Pardot etc.
Worldline’s current operating model is in the middle of its largest transformation yet. This transformational effort spanning the full Merchant Services group, of which the team is a strong driver. We deal with many projects and technical challenges centred on Salesforce solutions. The team is very dynamic, committed to the design and implementation of Worldline’s current and future BSA operations and to the improvement of Worldline’s performance.
One of your key assignments is to provide to the CRM sales team the business requirements. Through an Agile development model, the Product Owner will work closely with you to define and prioritize the backlog.
More reasons to join us
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, insurance package, an attractive pension scheme,…
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics