Purpose of the position
Cargotec Business Technology is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Regional Delivery/Onsite team to work as country IT coordinator for Belgium and The Netherlands covering all our Strategic Business Units. You will work in an international environment, where you will be responsible for the local servers, infrastructure, and will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position can be based in Rotterdam or Antwerp.
Main tasks and responsibilities
Local server and infrastructure support Server management, replacements & On-Prem to cloud migrations. Improving our local ICT infrastructure, e.g switches, connectivity.
2nd/3rd level end-user support, prolonged hands & feet for the Global Service Desk.
Service technician support (Hiab, Kalmar, MacGregor).
Incident monitoring for the locations under your responsibility
Telephony and mobile device support. (procurement/subscriptions).
Documentation of local applications, servers, and infrastructure is in place and maintained. (knowledge management + CMDB).
Drive process improvements together with the internal Cargotec Business Technology teams and our outsourcing partners to improve service delivery.
Ensuring that global policies and procedures are in place and followed.
Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities.
Anything else that might pop-up to improve the end-user experience.
We expect from you
Having the attitude 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization we expect you to adapt and respond to change rapidly.
Ideally, you have:
Minimum 5 years of experience in technical IT support roles.
A strong background in server (Microsoft) and infrastructure management.
The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
Express yourself fluently in the English language, verbally and in writing.
Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework).
Strong communication and interpersonal skills.
Having experience of working in a global organization is preferred.