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Collaborator Care Polyvalent

Collaborator Care Polyvalent

Belgium, Flanders , Antwerp

Sales / Customer services

Benelux

MAR00001958 Requisition #

Our Customer Services Retail Departments in Antwerp and Ghent are seeking 15 administrators (to work on open-ended contracts).
Your mission
* carry out administrative customer database management tasks, such as consulting, verifying, entering and/or modifying data, especially in the context of processing contracts, relocations, invoicing and collecting unpaid invoices
* proactively and reactively provide customers with information regarding their file and handle their questions and any complaints, mainly by telephone but also by e-mail, via social media and so on
* spot and seize commercial opportunities when in contact with customers
* monitor customer satisfaction and be responsible for end-to-end follow-up on files and customer queries
* work in a team, actively contributing to its smooth operation by attending team meetings, suggesting improvements, manning the telephone to provide a continuous service, etc

* you have a bachelor's degree (communications, secretarial skills and/or languages, bookkeeping, IT, taxation, legal practice) or equivalent experience
* you have good knowledge of MS Office, preferably experience in using SAP/CRM and are keen to learn IT applications
* you are a native speaker of Dutch, preferably with knowledge of French and English
* you are flexible and not intimidated by a constantly changing working environment
* you are a quick learner
* you are meticulous, work with precision and are a good analyst
* you are customer oriented, communicative, a good listener and skilled at telephoning
* you have an affinity with digital channels of communication

ENGIE Electrabel offers you
* a competitive salary plus a range of benefits
* a pleasant working environment and a good work/life balance
* an opportunity to develop and grow in a career at ENGIE

Your HR contact person

Evi Van Spitael - evi.vanspitael@external.engie.com
Workplace: Ghent or Antwerp

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Collaborator Care Polyvalent

ENGIE, Antwerp
Employment type: 
Permanent contract