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Chapter Lead Business Analysts – [Digital]

 Chapter Lead Business Analysts m/f/x

Willing to push the boundaries with us for a more sustainable world?

As Tribe CRM Individuals & Master Data (CRM-I & MDM) our objective is to deliver the best personalized, trusted, compliant and frictionless interactions during all moments of the customer lifecycle. The Tribes responsibilities include customer lifecycle management, sales and servicing enablement through CRM tooling, safeguarding master data quality and related consent and enabling transversal banking products.

As Chapter Lead of the Business Analyst Chapter you will be responsible for the professional growth of our Business Analysts through extensive coaching and supporting them with defining their career path. Simultaneously you will stimulate the sharing and embedding of best practices in order to take the quality of the work of the Business Analysts to a higher level.

Your future job

Within each tribe, there are several Squads, bringing together individuals with different profiles of expertise. Moreover, each member of a Tribe/Squad is also a member of a chapter. The Chapter Lead (CL) is responsible for individuals who are part of a specific field of expertise or role.

Main responsibilities of the Chapter Lead Business Analysts:

  • Translates the strategy of BNPP Fortis & IT and/or business into the reality of the employees in the tribe and in the squads.
  • Communicates in a complete & transparent way to employees, decisions made at strategic & tactical level. He/she always places things in a good context.
  • Supports his/her team in case of difficulties or complex questions and helps them with the required changes.
  • Recruits profiles as defined by Strategic Workforce Planning and also ensures correct on-boarding of these new employees.
  • Ensures that all employees have the right skills and knowledge
  • Is responsible for the annual evaluation & remuneration of each employee of his/her chapter.
  • He/she is regarded by his/her employees as a person who is a reference in the chapter matters without being the expert.
  • Contributes to the daily functioning of the tribe and represents his/her chapter in this.
  • Contributes to the development of team members through coaching and feedback.
  • Encourages knowledge sharing and the retention
  • Works closely with teams, tribe lead(s), product owners, agile coaches, guild leads and other stakeholders to ensure the production of high quality tools and skills.
  • As an expert, is a true point of reference in its field within the chapter :
  • Leads the staffs, chapter's efforts towards continuous learning and continuous improvement: identifies, advises and facilitates potential / required skill development points for / by tribe and proactivity concerned by the development of the skills of his/her chapter.
  • Highlight your strengths

  • Master degree or equivalent based on experience
  • Very good knowledge of English and Dutch and/or French, both spoken and written
  • Essential knowledge, skills and abilities: Proven expertise in the domain of Business Analysis Strong people management skills Experience with digital transformation projects in a complex environment Strong IT affinity Ability to lead meetings Strong business writing and presentation skills
  • Nice-to-have knowledge, skills and abilities: Hands-on experience with the agile methodology Knowledge of project management tools (JIRA, Agile Central) Knowledge reporting tools and/or techniques (Business Objects, Adobe Analytics, SQL)
  • Soft skills: Entrepreneurial attitude and mindset Analytical, conceptual and problem-solving thinker Excellent communication skills (spoken and written) Strong interpersonal skills and ability to connect with different types of conversation partners Attention to detail and quality-minded Eager to learn and able to process and interconnect information at multiple levels (strategic to operational)
  • Your future workplace

    By choosing us, you get

  • Excellent opportunities to develop, personally and professionally, and spread your wings.
  • A permanent contract and an attractive pay package.
  • A position in a responsible, socially engaged organisation where diversity and inclusion are the standard.
  • In a changing world, diversity and inclusion are core values for team well-being and performance. At BNP Paribas Fortis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them have their own experience and identity. Together, let's build the bank of tomorrow: innovative, responsible and sustainable. All of our full-time vacancies are also open to candidates wishing to work 80% or 90%.

    Choose BNP Paribas Fortis now and apply here.

    We will make our first selections on the basis of your CV and letter of motivation. Are you the candidate were looking for? Then youre sure to hear from us. Good luck!

    Chapter Lead Business Analysts – [Digital]

    BNP Paribas Personal Finance, Brussels
    Contract type: 
    Degree level: