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Business reporting analyst

Position Description


Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues

Technical Dealer Support  is supporting the growth and profitability by maximizing Uptime : We are an international team of highly committed and experienced professionals and act 24/7 as a 1st line support for workshop questions on Parts, Service and repair information (Impact, Consult, EPC,…), Aftermarket System Support (TechTool, …) and Fleet System Support and related areas for Volvo Penta, Volvo Bus, and the Volvo Group Truck brands.

Do you just love to…

Scope of the job:
Provide business and process and operations information in the form of reports to the Technical Dealer Support management team and other stakeholders (project teams, back-offices, …)
You will be responsible for :

  • Take care of existing TDS reports according to the agreed planning
  • Evaluate requests and translate these into new reports
  • Formulate and implement improvement suggestions
  • Make sure deadlines for reporting are met
  • Keep the report center up to date
  • Back-up for monthly reporting in Volvo Action Service in case of absence
  • Are you the one?

  • You have a higher education degree, or similar through experience.
  • You are an analytical mind and can deal with deadlines.
  • You have solid experience creating and maintaining dashboards on platforms like: PowerBI, Qlik Sense or QlikView.
  • You have a good knowledge of MS Excel, knowledge of SAP BO is an asset.
  • You are able to communicate clearly and professionally at all levels.
  • You are fluent in English.
  • A perfect match

  • The opportunity to work in global and dynamic organization with highly skilled colleagues
  • A working environment that truly believes in customer success, trust, passion, performance and change
  • opportunities for training and education to develop yourself continuously
  • Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing
  • A competitive payment based on your experience & competences that will develop depending on your input and performance
  • Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more
  • Let’s do this!

    Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions for trucks, boats, buses, machines... then this is your moment!

    Business reporting analyst

    Volvo Group, Ghent
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