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Business/Functional Analyst ATLASSIAN JIRA

Job Description

Mission Within the context of a strong transformation of its Digital Solutions (DS) landscape, IBA is looking for a Senior Business/Functional Analyst in its processes of Service Management (IT, Facilities, HR, etc…) and its IBA software/material product development Project management aiming to reinforce and develop its Application Services throughout Jira Service management, Jira Software & Confluence. Challenges we will trust with You will

  • Ensure business continuity of Service Management and software/material development management solutions - maintenance and enhancements
  • Take a hands-on role in configuration of Jira and working within any established standards while offering constructive feedback on recommended changes
  • Take a hands-on role in the design and configuration of reports and dashboards for users at multiple levels (users, managers, executives)
  • Support functional testing processes to ensure that the solution meet the needs
  • Facilitate dialogue between business, DS and external IT partner teams
  • Build and Maintain relationships with internal and external stakeholders
  • Lead and deliver small projects related to these solutions
  • Ensure well documented system solution configuration
  • Manage all Jira licensing - allocating/deallocating licenses
  • Manage all Jira user administration
  • Manage Jira project and board set-up for new teams
  • Coordination and active engagement in supporting and developing training requirements across the business
  • Profile

    What we value You have:

  • Demonstrated experience from 3 to 5 years and expertise in Atlassian tools Suite (Service Management, Software Management & Confluence) with a strong knowledge of ITIL 4.0 framework; experience in the following add-ons is a plus: eazyBI, Insight, Automation for Jira, JETI (Jira Email This issue), Extension, JSU, Project Configurator, Refined, ScriptRunner, Dynamic Forms
  • Significant experience as a Business Analyst - good capability to analyze and deliver well balanced solutions
  • Working with diverse stakeholder groups from business to technical
  • Proven ability to build consensus among differing perspectives
  • Demonstrated ability to document complex business/system requirements with clarity
  • Strong communication and analytical skills
  • Experience with system integration and application architecture
  • Strong workflow design experience
  • Excellent communication skills in French and English
  • You are:

  • Self-starter and customer & results oriented - good capability to commit and deliver work based on well-established priorities 
  • An excellent communicator both orally and in writing
  • A proactive individual, willing to take initiatives and to come up with solutions
  • Flexible and able to organize your work autonomously in a complex and challenging environment
  • A team player, able to share your knowledge and support colleagues
  • Result and Quality minded, rigorous and systematic in your daily activities
  • -


    The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

    By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.​

    We are driven by: ​

  • Innovating in a cutting-edge technology environment ​
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses ​
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) ​
  • Acting autonomously and belonging to motivated teams with good work-life balance ​
  • Contributing to a company where sustainability, safety and well-being are key to our success
  • Business/Functional Analyst ATLASSIAN JIRA

    IBA, Ottignies-Louvain-la-Neuve
    Contract type: 
    Functional Analyst