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business analyst

Business Analyst (6788, L5)

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business Analyst based in Brussels.

Role Responsibility

Description of tasks:
* Assist business units with product strategy and roadmap
* Analyse business processes and business needs
* Propose and justify product solutions that address identified business needs
* Draft project documentation deliverables for all phases
* Convert business requirements into product backlog
* Manage product backlog (item sequence, feature breakdown, budget pipelines)
* Explain backlog items to the development team
* Maintain requirement documentation (use cases, process flows, data models, etc…)
* Organise and lead requirement and demo workshops
* Perform acceptance testing of the completed work items
* Provide support to the end users
* Follow-up the UAT process for new releases
* Organise and facilitate scrum meetings (backlog grooming, sprint planning, demos, retrospectives)

The Ideal Candidate

Required knowledge and skills:

The business analyst must have an in depth knowledge of:
* Information systems matters
* Administrative business processes in large organisations and across organisation/country boundaries
* Modelling tools
* Business analysis tools
* Business analysis processes
* Software development methodologies (agile development methodologies like Agile RUP and SCRUM)
* Unified modelling language
* The MS project, MS office and JIRA tools
* Continuous improvement and continuous delivery in software products and solutions

The business analyst must have the following skills:
* A strong capacity in preparing and writing well-structured and clearly phrased documents in English (vision documents, use case documents and other artefacts that are produced during the development process)
* A strong capacity to give presentations and demos
* Ability to apply high standards
* The ability to participate in multi-lingual (EN/FR) meetings, including formal meeting with official Member States and other stakeholders negotiators
* Excellent communicator
* Ability to combine several tasks
* Ability to work individually as well as in a team
* Be service minded
* Ability to build-up and maintain good relationships with colleagues and users
* Capability to work in an international/multi-lingual environment.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world's largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people's lives and to your community and country.

As a business which delivers "front-line" public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies
Salary Excellent Salary + Corporate Benefits
Frequency Monthly
Job Reference B019/DIGIT/5527
Contract Type Permanent
Closing Date 12 September, 2019
Job Category IT Professionals
Location Brussels, Belgium
Date posted 12 September, 2019

business analyst

Serco, Brussels
Permanent contract
Business Analyst