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Business Analyst

Business Analyst (4797, L5)

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a Business Analyst, based in Brussels.

Role Responsibility

Nature of the tasks
* Non-exhaustive list of the tasks to be carried out:
* Acting as the bridge between the Business and the IT team
* Capturing high-level context of the projects in Vision document, Business case, Comparison studies,…
* Formalising business requirements and business processes applying the best practices of the Industry (BABOK, Agile techniques)
* Writing functional specifications for developers
* Communicating about the projects at all levels of the organisation
* Actively participating to the testing phases (redaction of test cases, coach users, feedback) both on Business and IT sides
* Support the project manager in planning activities and communication

The Ideal Candidate

Knowledge and skills
* Relevant professional experience as a business analyst or functional analyst in IT sector or an IT department
* Strong and well developed interpersonal skills
* Excellent communication - written and oral
* Result-oriented
* Self-organised
* Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
* Ability to participate in multilingual meetings;
* Mandatory English and French language skills
* Ability to work with a high degree of rigour and method, more specifically, to follow naming conventions and coding standards
* Ability to work in multi-cultural environment, on large project;

* Good practice of Agile/Scrum methodology, in particular the role of PO
* Agile techniques: User Stories, Backlog management, Planning workshop, Retrospectives,…
* MS Office, MS Visio or other modelling tool
* Experience with Atlassian Confluence and JiRA tools is a plus
* Experience with Oracle database is a plus
* Experience with Aris is a plus



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world's largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people's lives and to your community and country.

As a business which delivers "front-line" public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service - To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies
Salary Excellent Salary + Corporate Benefits
Frequency Monthly
Job Reference B019/DIGIT/5235
Contract Type Permanent
Closing Date 09 July, 2019
Job Category IT Professionals
Location Brussels, Belgium
Date posted 02 July, 2019

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Business Analyst

Serco, Brussels
Contract Type: 
Permanent contract
Business Analyst
Apply before: