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Analyst IT Support
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all its business areas.
IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.
As IT professional of Hydro Shared Services, the IT Analyst serves as Shared Services’ interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.
For systems that are either location specific or centrally managed & shared:
Acting as Location representative of Hydro Shared Services IT professionals towards location Business Customers for any such computer systems
Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
Taking active part in incident resolution flow through a series of actions
Working with global support teams to resolve both IT infrastructure and Application related issues
Taking part in IT systems change management flow
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
Replacing parts as required and maintaining user accounts within the locally supported Applications
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Providing IT infrastructure support for and taking part in the roll-out of new Applications
Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
Maintaining the location specific part of the Active Directory
Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
Fluent Dutch and English languauge knowledge
Min. 5 years’ work experience on the field of IT Infrastructure
Exposure to and understanding of a manufacturing environment is preferred
IT Technician qualification is a must; IT Engineer or equivalent is preferred
ITIL Certification is preferred
Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum
Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; windows 10, etc.)
PRINCE2 knowledge/certification is preferred
Experience in basic Vendor management processes is preferred
If you have any questions, please contact:
Phone: +36 30 420 6312