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Advisory UX Expert (User Experience) Chapter Lead

There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay one step ahead in life and in business. We're proud of that! Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video Then continue reading because ING might very well be your future employer. Your role & work environment As a User eXperience Expert, you will participate pro-actively to improve the user experience and design of online interfaces, processes and interactions. You will shape the future of one of the most used banking and mobile platforms in Belgium. You will have the end-to-end responsibility for the UX research, development, management and harmonisation of digital processes, interfaces (desktop, tablets, smartphones) and client interactions from a client/user perspective. All UX inititiaves aim to achieve an optimal customer experience, to improve accessibility of digital services and to increase client satisfaction Your key responsibilities Strategy & policy * Keep track of and analyse market and competition developments in own domain * Define the interactions between more complex parts of the interfaces and/or processes and can explain it to development team. * Develop and define new longer term UX-approaches that helps to differentiate ING in the market. Advising on User eXperience / User Interface Design * Based on stakeholders requirements, advise internal clients on the best way of structuring journeys, placing functionalities, navigating between pages, … * Explore best ways to build superior user experience for ING 's customers based on own expertise and supported by input gathered from the voice of the customer Monitoring * Define criteria for measuring the performance of the interface and monitor Stakeholder management * Gather feedback on every delivery of own work and set up alignment with the different internal stakeholders to provide relevant information to internal and external parties., * To manage, coach, inspire, develop, evaluate and assess employees. * To create the required environment and enable employees to do their jobs well, both now and in the future. * To keep expertise related to the work field up to date. * To proposes training/courses, professional literature. * To play a role model to generate curiosity of your team towards other domains of expertise * As Chapter lead, you might be requested to travel abroad for some ceremonies, meetings or trainings

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. * To take ownership on mission, actions and show a high level of autonomy: you are a role model and/or you become the 'go to person' * Being able to influence and convince not only peers but also the stakeholders * Being capable to take decisions at tactical and/or strategic level and therefore build a trusted relationship with senior management level * Being a team player * Being digital and customer-focused * Being able to combine both creative skills and analytical skills * Being result-oriented and solution minded * Being passionate about new technologies * Master degree and/or at least 5 years' experience in the User Experience Domain * Excellent skills in wireframing softwares (Sketch, Axure or equivalent) * Excellent skills in design softwares (Sketch, Photoshop or equivalent) * Good knowledge of English and Dutch or French

A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

Advisory UX Expert (User Experience) Chapter Lead

ING, Belgium
Employment type: 
Permanent contract
Targeted title(s): 
IT Engineer, R&D Engineer
Required degree level: 
Years of experience: 
3-5 years