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  • Level 1
  • Making an initial assessment of incident, attempting to resolve 
  • Recording and tracking incident and problem information in a ticketing system 
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification 
  • Participate in reconfiguration and installation of PC environement 
  • Follows standard service desk procedures and processes 
  • Advises staff on appropriate action and maintain the ownership of the incident and ensure updates
  • Serves as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources 

Levels, Dutch, French, Management, Closures, Service Standard, PC installation, Ticketing, Service Desk, Technology, Monitoring

Brayton Global SPRL, Brussels
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