70 IT Support Jobs

At the request of the user client, the support engineer intervenes in the event of an IT problem, whether software or hardware. Reactive, he makes a diagnosis and finds a solution as quickly as possible, then accompanies its implementation.

After ruling out handling or installation errors, he must confirm the incident and quickly make a precise diagnosis in order to provide the customer with one or more solutions as quickly as possible. Depending on the case, he or she may travel or resolve the problem over the telephone. As an expert in crisis management, he must remain calm and focused in all circumstances with a single objective in mind: customer satisfaction. In some cases, he may be required to follow and accompany the customer in the implementation of the recommended solution, and sometimes even to train users if new functions have been added or developments made, for example.

Tasks of an IT Support Engineer:

• Act as an after-sales service: analyse questions and problems
• Identify discrepancies and define an outcome to respond effectively to customer questions
• Internal incident communication and reporting
• Follow-up of improvement work 

Standard Profile of an IT Support Engineer:

As the user's first point of contact, he or she must have a good sense of listening and contact, in addition to good technical knowledge. He also participates in the improvement of products by reporting problems encountered by users to his hierarchy. Opportunities are good for this profession, which requires experience or a master's degree in the IT sector.

Salary of an IT Support Engineer:

An IT support engineer in Belgium can benefit from a salary of around 45k € gross per year.

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